ComplaintsforGameday Couture LLC

• Initial Complaint

  09/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on September 2, 2024. I received an email that my order was confirmed. On September 16th, I sent an email to customer service asking if I could get an estimate of when my items will ship and I got no response. I sent another message on September 18th asking when my items will ship and I have not received a response besides the standard message that they received my email. Today it has been 12 business days since I placed my order which is beyond the timeframe listed on their website of when items will ship. It is very unprofessional to not respond to customers emails and its the worst customer service Ive experienced. This is my first and last time ordering from this company. I would not recommend them and I just want my items and at the very least a response from the company.

  

  Business response

  09/24/2024

  Hello 

  Customer emailed asking where her order was and we emailed her back with the tracking information.  Also, a refund email was sent to ******* on 9/20 letting her know that an item was out of stock and a refund was done.  Please let us know if there is anything else we can assist the customer with.  

   

  ******* H
  
  Sep 16 08:43
  To:
  Shop The Soho
  
  Social House Boutique
  
  Show more
  Hello,
  I placed an order on September 2nd and Im wondering if there is an estimate of when my items will be shipped?
  Sent from my iPhone
  
  
  ******** *********
  
  Tuesday 22:35
  To:
  ******* H
  
  Show more
  Hello *******:
   
  Just following up about Order #*******, I show that your order was delivered.
   
  Your shipment
  1Z0R91120322279223
  Delivered On
  Thursday, September 19 at 2:44 P.M. at Porch
   
  We wanted to make sure you received your package?
   
  Please feel free to reach out if you have any other questions or concerns.
   
  Thank you  
   
  Marcella 
  GAMEDAY COUTURE/SOHO

   

  
  
  A refund for one or more of your items has been issued.
  Refunds are issued when a customer has made a return with a new order or we are unable to fulfill an item on an order due to a shortage or damaged item.
  We appreciate you as a GC customer! Take 20% off your next purchase by using code: 20FORYOU at checkout!
  REFUND DETAILS
  Gameday Couture - SOHO has refunded your order (*******) a total of $37.50 USD for:
  1x **************** GLADIATOR STUDDED SLEEVE DETAIL MODERATE LENGTH SHORT SLEEVE CROPPED TEE - M / GREY
  
  
  
  
  
  
  
  
  
   

  Customer response

  09/24/2024

  I received the package. No tracking information was provided so it appeared that my items were never sent. One of my items was canceled and refunded. Again, I had no idea about that until my package arrived and it wasnt in there. Complaint is resolved.

  Customer response

  09/24/2024

  Consumer

  Most Recent Message

  Date Sent: 9/24/2024 10:28:38 AM
  I received the package. No tracking information was provided so it appeared that my items were never sent. One of my items was canceled and refunded. Again, I had no idea about that until my package arrived and it wasnt in there. Complaint is resolved.

  
  

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a greenbay packer sweatshirt and it did arrive promptly, it was a tad small is i started a exchange process, i got the email stating it would be reviewed and an additional email would be send with shipping label. I have not received anything back from them. i have sent many other emails asking for updates and they say they will reply in 12 hours and its been over 72 hours! i just want an exchange for a bigger size! this is the worst process i have ever encountered! no communication from them what so ever!

  Customer response

  09/19/2024

  I messaged the company on ******** and finally got a reply and the issue is currently being resolved i am just waiting to receive my exchange item back

  

  Business response

  09/20/2024

  Hello 

   

  We have released the exchange order and send  her the new order number

   

  *******************************
  
  Monday 09:53
  To:
  Shop The Soho
  
  Show more
  Just wondering how long a return request takes and when i should receive the shipping label so i can receive my exchange item! just a wrong size and i like to take care of these things asap
  thank you
  *******************************
  Sent from my iPhone
  
  
  ***********************************
  
  Assign
  less than a minute ago
  To:
  *******************************
  
  Show more
  Hello ********. 
   
  Thank you for reaching out.  Return and exchange take approximately 7 to 10 business days after we receive it back at the warehouse.  
   
  Our records show that the return is in transit, I pushed the order thru and removed the hold.   Here is your new order number. 
   
  
   
  Please reach out with any other questions or concerns.  Once your order ships, you will receive tracking information
   
  ******** //

  Customer response

  09/20/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  09/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have an issue with two orders that has not been resolved. The correspondence (attached) with the company has been going on since September 10th. I just want a refund on the items I am unhappy with. The company is not answering my questions as to why the items are grayed out when I am trying to submit for a return. There is no reason why these items are not returnable, they do not violate any part of the listed return policy. The items are just too big and not constructed properly. There is puckering around where the material is sewn together around the collar. Furthermore, the "promise" to get back to customers in 12 hours is bogus. I waited several days for an initial response, and eight days later it is still unresolved. For some reason no one is addressing my request to return, or answering my question as to why they are not returnable as they are unused and with tags attached. They asked for pictures which I gave, but I shouldn't have to. I am unhappy with the product. Period. Lastly, the response I received was for only one of the orders and they said they are "getting in touch with the warehouse regarding a replacement." Again, I didn't ask for a replacement. Doesn't even seem like these people are reading the emails. Too bad, their stuff is cute but I will never buy from them again.

  

  Business response

  09/20/2024

  I have sent an email to the customer offering a one time refund to original payment once we receive the items back.  

   

  
  
  Sep 10 19:55
  To:
  Shop The Soho
  
  Show more
  ?Hello,
  I received my item today and am not happy with the way it fits. See images attached. Arms are way too long and there is ruching around the seams of the collar. Order number is
  642543. I went to the return portal and it says this is not returnable.
  I also have another order that is active- order number ******. This was an exchange from a size XL to an L and I am now certain that the large will be too big as well.
  Can you please let me know what my options are and why the item is not returnable?
  Thanks,
  *****
  image0.jpeg
  image1.jpeg
  
  image1
  JPEG
  
  image0
  JPEG
  
  
  
  
  
  
  ***** *******
  
  Saturday 08:55
  To:
  Shop The Soho
  
  Social House Boutique
  
  Show more
  Hello, 
  
  
  I have sent two previous emails and am not getting a response. I am requesting to return two items that are way too big. The sizing is misrepresented on the website, and furthermore the stitching is not correct around the neckline. The fabric puckers on both sweatshirts around the neck. 
  
  
  When I go to the return portal it is grayed out for both of these items and says it does not comply with the return policy but nothing in the policy has to do with these items. They were not on sale at the time of purchase and are unused with the tags attached and I emailed within the required seven days of delivery. 
  It also did not state at the time of purchase the items were not returnable which is also a misrepresentation. 
  
  
  I am requesting a return for the Missouri sweatshirt in order number ****** and also the Falcons sweatshirt from order number 642543. 
  
  Please see attached. I appreciate a reply. 
  
  
  Thanks, 
  Emily 
  
  
  
  
  Screen Shot 2024-09-14 at 9.43.21 AM
  PNG
  
  Screen Shot 2024-09-14 at 9.43.07 AM
  PNG
  
  Screen Shot 2024-09-14 at 9.43.07 AM
  PNG
  
  
  ******** *********
  
  Assign
  Sunday 19:55
  To:
  ***** *******
  
  Show more
  Hi ***** ,
   
  I am terribly sorry you were unhappy with the items you ordered.  
   
  Could you kindly send us a photo of the item you received?  
   
  I appreciate your time and look forward to your response,
   
  Thank you.
   
  Marcella 
   
  
  
  Hi *****,
   
  Thank you for getting in touch with Gameday Couture regarding order #*******
   
  I am sorry to hear that you are not satisfied with the fit of the item: *************** PLAYBACK VINTAGE WASH OVERSIZED CREWNECK FLEECE
   
  We appreciate your bringing this to our attention and for sending the photo.
   
  I am now getting in touch with the warehouse regarding the replacement. Once they have an update about the replacement I will let you know.
   
  Thank you for your patience and understanding.
   
  Have a great day!
   
  Cath
  GAMEDAY COUTURE/SOHO
  
  
  
  ***** *******
  
  Monday 14:03
  To:
  Shop The Soho
  
  Show more
  Hello, I dont want and didnt ask for a replacement. As stated below I want to return both orders listed below for a refund as I do not like the product and do not want a replacement. Why am I not able to get a refund? Nothing in this order goes against your return policy. Again, I am requesting to return the items below:
  Order number ******
  Order number 664254
  
  
  Please advise. 
  Emily 

   

  Hello *****: 
  
  Thank you for reaching out to Gameday Couture and I hope all is well.
  
  I understand your frustration with our refund policy. 
  
  I have spoken with management and we would like to offer you a one-time refund to your original payment method as compared to store credit. 
  
  Once we receive your returned items, we will issue you your refund. This can take up to five business days to reflect on your payment method after we receive and process your return. 
  
  Please feel free to reach out with any other questions/concerns.
  
  Have a great day!
  
  ********

  

  Business response

  09/20/2024

  We have issued her a refund for her two orders

   

  Hi ***** ,
  
  Hope you're having a great day!  Thank you for reaching out to Gameday Couture.
  
  Weve issued you a refund of $72.00 for Order ****** for the MISSOURI TIGERS PLAYBACK VINTAGE WASH OVERSIZED CREWNECK FLEECE
  XXL / GREY
  
  Another refund of $52.00 for Order ******* for the following MISSOURI TIGERS PLAYBACK VINTAGE WASH OVERSIZED CREWNECK FLEECE  XXL / GREY
  
  Please wait 3 to 5 business days for the refund to reflect on your original payment method. 
  
  Let me know if you need further assistance.
  
  Marcella 

• Initial Complaint

  09/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order (#******) in early September for an XL Tennessee Vols shirt as a gift for my friend (to be delivered to me for in-person gifting). I received a shipment from Gameday Couture on 9/7, but the item they sent was incorrect - an XL Penn State Flannel. I've reached out three times via email. Aside from an auto-reply I have not received any other outreach to remedy this situation. The returns portal does not allow for anything to be done as the item I purchased doesn't qualify(?). I'd simply like to exchange the incorrect item for the correct one. And I'd love for this to be able to be done in a timely manner so I can actually deliver this gift! Super frustrated with the inability to speak to a human on this matter and promptly resolve. Appreciate any assistance in remedying this.Thanks,******

  

  Business response

  09/20/2024

  Hello 

   

  We received an email from ****** and we send her a response.  We are asking for a photo of the wrong item.  We would be happy to replace the item with the correct item.

   

  ******:
  
  Thank you for reaching out.   We did email you back and waiting for a response.  I would be happy to replace the item.  Please provide a photo fo the item.  
  
  
  We flagged this comment because the From and Reply-to in the messages dont match.Learn more
  
  ******** *********
  
  Sunday 00:49
  To:
  ****** ****
  Show more
  Hi ****** ,
  
  I am terribly sorry you received the wrong item.
  
  Could you kindly send us a photo of the item you received?  
  
  I appreciate your time and look forward to your response,
  
  Thank you.
  
  Marcella 

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order of 2 college shirts ($95.00 worth of product) with Game Day couture / soho on August 20th. I received an email on August 29th that my order was being worked on and I would receive an email with shipping information as soon as possible. The email does say Our made-to-order products lead time ranges from 4 to 10 days. It's important to note that the 4-10 day ship time is standard but factors like order volume, and unexpected delays can impact the production timeline. It has now been over 3 weeks since I put in my order. I have emailed the company on three separate occasions with my order number asking for any update on the status of my order. I sent emails on Sept. 6, Sept. 9, and Sept. 13 with no response. The company sent a generated email that they received my email and would be getting back to me within business hours and never once emailed me back within any of the business hours. I found no customer service number to contact or I would have done so already as well. I am now asking for a full refund. The lack of customer service and really any care for customer complaints from this company seems very evident.

  

  Business response

  09/16/2024

  Hello 

  An email was sent to the customer about the order being in production.  We were waiting for stock for one of the items.  We found out that the product is backordered and we are unable to source the item.  Another email was sent to the customer with an apology and a special discount along with the refund for the out of stock item.  A new order was placed for the item in stock and sent to the customer.  See below

   

  ******** *********
  
  Assign
  Yesterday 09:29
  To:
  ******** *****
  Show more
  Hi ******** ,
   
  Thank you for contacting Gameday Couture.  
   
  Upon checking, your order is in production and will ship out soon. 
   
  Rest assured that you will be notified via email with your tracking number once your order is processed and shipped. 
   
  We greatly appreciate your patience and understanding, it means the world to us! ??
   
  Please don't hesitate to let us know if you need anything else.
   
  Have a great day! ??
   
  Marcella 

   

   

  ******** *********
  
  Assign
  12 minutes ago
  To:
  ******** *****
  Show more
  Hello ********:
   
  
  I hope this message finds you well. I wanted to personally reach out about your recent order.  Order #*******.    
   
  The following item is in stock and I have replaced it with Order ******* - FRESNO STATE BULLDOGS HERE TO PLAY OVERSIZED CREWNECK TEE - L / GREY
   
  We encountered an unexpected stock issue that impacted a handful of our products, and as a result, we, unfortunately, had to cancel your order for the following  item: FRESNO STATE BULLDOGS SHAKEDOWN OVERSIZED CREWNECK TEE - M / IVORY
   
  We have issued a full refund of $51.00 which include the shipping cost of $7.00 to your original method of payment, which should be processed within 3-5 business days, depending on your payment method and bank.
   
  We understand how disappointing this situation is, and we sincerely apologize for any inconvenience it may have caused.
   
  To make it right, wed like to offer you an exclusive 50% discount on your next purchase. 
   
  Please use code 2NET6DE4A890 at checkout to redeem this offer. 
   
  We hope this gesture reflects how much we appreciate you as a customer.
   
  If you have any questions or need further assistance, please dont hesitate to reach out to us.
   
  Thank you for your understanding and continued support.
   
  Best regards,
  
  Marcella 
  Customer Service Manager

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my mother in law a shirt and sweatshirt on their website. When she received them they were way too big. I had asked on their website if things ran big or TTS, and they said TTS, which was definitely not the case. Both myself and my mother in law have emailed and submitted a gift exchange request several times about just exchanging both items for a size small and they have yet to reply. I am frustrated because everytime you email it says they will answer within 12 hours. There is no phone number to get a hold of them. You only have 30 days to do a return/exchange. Yet they are the ones making it possible to do a return/exchange in that amount of time.

  

  Business response

  09/16/2024

  Hello *******

  We received a gift return request Sat, Sep 7, 3:48?PM (9 days ago) - which was answered on the 9th since Friday after 5 pm CST to Monday 8 am CST we are closed.  An email was sent to with a return label and return information.  Called the customer and let her know that we will replace the items and to just return the item when they can.  The 30 days return policy does not apply

  Hello *******: 
  
  We have replaced the item.  Your new order number is *******.   Hope this helps.  
  
  Have a wonderful day!  
  
  
  
  

  Hello *******
   
  Thank you for reaching out about your gift return request.
   
  We have received your return request and would be happy to exchange your item.
   
  RMA #ROKM9WMO  -  Your return has been submitted
   
   
  An email with the return label has been sent to the customers email address - ****************************
   
  Return label link:
  ******************************************************************************************************************
   
   
  We accept returns of unused and undamaged items according to our return policy. In the original packaging with all the tags intact.
  
  View return policy 
   
  Once we receive your returned item(s), we will issue your store credit. This can take up to five business days after we receive and process your return.
   
  We look forward to helping you with your return.
   
  ********

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a dress and it was shipped to me. But I do not like the dress and want to initiate a return. I have been contacting by email the business every day for about a week. And I get 1 response after emailing 5 times that they were processing my return a week ago. I do not care how short staffed you are, it does not take a week to process a return. I do not have buyers remorse. I just want some help!

  Customer response

  09/16/2024

  The company finally sent me a return label to return my product.  I am awaiting acknowledgement of that return and then said credit for the item.  I do not want to stop the dispute at this time because everything has not been resolved.  They sent a return label after I left a bad review on Facebook.  They claimed they were swamped with returns at that time and that was what the delay was from.  But funny how they got back to me with a return label 2 minutes after I posted a poor review on Facebook.  Thank you for your help.

  

  Business response

  09/16/2024

  Customer sent in a gift return request and we provided the information to return and receive store credit as she requested on the gift return request.  Then she says she wants a refund.  We are unable to refund the receiver of the gift.  I would go back to the person that purchased the item.  I emailed you asking if you would like store credit or if you would like the refund to go back to the original payment method.  

   

  We've received your gift return request
  
  Hi Roi-*******************, Your gift return request has been submitted successfully to Shop The Soho. Check its details below:
  Who gave you this gift? 
  
  ***********************
  
  
  
  Which product are you returning?
  
  line.title GEORGIA BULLDOGS GAME CHANGING ALL-OVER RHINESTONE SHORT SLEEVE T-SHIRT DRESS - M / BLACK
  
  
  How can we resolve it?
  
  Refund to store credit
  
  
  How do we contact you?
  
  Roi-*******************
  *****************************
  
  
  Anything else we should know?
  
  Please do not email *********************** that I am returning this item. It is just not for me.
  
  
  Well process it as soon as possible. If you have any questions, feel free to contact us at ***********************.

  Customer response

  09/17/2024

  I have reviewed the business response and accept this resolution. 

  

  Business response

  09/17/2024

  Spoke to ***** and she requested a refund to original payment.  She requested a refund to original payment.  

   

  
  Via email
  
  
  Conversation log
  
  
  
  ***********************
  
  Yesterday 19:47
  To:
  Shop The Soho
  
  Social House Boutique
  
  Show more
  Thank you ********!
  Regards!
  ***** Meeting 
  
  Sent from my iPhone

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2 items on August *******. Both arrived and were very poor quality. The printing on the sweatshirt was cracked and appeared to be an iron on instead of printed. I paid $59.99. I asked for a refund due to it being defective. They offered only store credit. I dont want anything from their store because of the poor quality. The second item was misprinted (upside down). They did refund for this item.

  

  Business response

  09/16/2024

   

  Customer emailed due to a defective item and an item that had cracked lettering.  She did not want a replacement for the defective one.  I educated her on the distressed vintage look and she wanted a refund not store credit.  A full refund was processed for the customer and we told her to keep or donate the items.  

   

  ******* *******
  
  Sep 05 18:32
  To:
  Shop The Soho
  Social House Boutique
  Show more
  I received my order and both items were defective and I would like to return them for a full refund. I have attached photo to show this. The first item, the hawkeye is printed upside down. The second, all the letter are cracked. The overall quality of both items are poor.
  
  
  
  Sep 09 09:53
  
  ******** *********
  
  To:
  ******* *******
  Show more
  Hello *******
   
  Thank you for the feedback and photos of the items you received. 
   
  The following item is not damaged, the lines thru the Go Hawks is suppose to be there this is distressed and vintage (see the image below) along with the spots that is how the shirt is made.  If you would like to return this item you can go to the return center.  
   
  ********************************
   
  
   
  The other item is printed incorrectly.  We would be happy to replace that item with a corrected logo.  
   
  Please let me know if this would be acceptable.  
   
  Looking forward to your reply.  
   
  Marcella 
   
   
   
   
  
  
  
  ******* *******
  
  Wednesday 20:53
  To:
  Shop The Soho
  Show more
  I plan to return both items because the overall quality is poor and not what I expected.  It does not apower vintage, it is cheaply made. I also planned on wearing the misprinted shirt to an event last weekend & had to buy another shirt instead. So I no longer need it and want a refund for the misprinted shirt. I plan to share online my disappointment with these items. Please let me know how to receive my refund. 
  
  Sent from my iPhone
  
  
  
  ******* *******
  
  Wednesday 20:55
  To:
  Shop The Soho
  Show more
  I just attempted to return the sweatshirt and it says its a non-returnable item. I am incredibly frustrated with your customer service. I am reaching out to the Better Business Bureau. 
  
  Sent from my iPhone
  
  
  
  ******** *********
  
  Wednesday 20:57
  To:
  ******* *******
  Show more
  Hello *******:
   
  Please try again.  I just went in and it is letting me return the items.
   
  
   
  ********
  
  
  
  ******** *********
  
  Wednesday 20:59
  To:
  ******* *******
  Show more
  Hi ******* ,
   
  Hope you're having a great day!  Thank you for reaching out to Gameday Couture.
   
  Weve issued you a refund of $27.92 for the IOWA HAWKEYES "CLASH COURSE" BLEACH DYED SHORT SLEEVE TEE L / BLACK which includes the shipping cost of $7.00
   
  Please wait 3 to 5 business days for the refund to reflect on your original payment method. 
   
  Let me know if you need further assistance.
   
  Marcella 
   
   
  
  
  
  ******** *********
  
  Wednesday 21:02
  To:
  ******* *******
  Show more
  There is no need to return the defective item,  Please keep or donate. 
   
  Marcella 
  
  
  
  ******* *******
  
  Wednesday 21:09
  To:
  Shop The Soho
  Show more
  I will return the item but I request a refund. Based on the quality of the 2 items I received there isnt anything else I want to buy from your site. 
  
  Sent from my iPhone
  
  
  
  ******* *******
  
  Wednesday 22:29
  To:
  Shop The Soho
  Show more
  I have filed a complaint with the Better Business Bureau. I was not surprised to see that you have a 1.5 rating out of 5 and that there were several similar complaints about your products. 
  
  Sent from my iPhone
  
  
  
  ******** *********
  
  Thursday 19:32
  To:
  ******* *******
  Show more
  Hello *******
   
  I would be happy to refund you for the other item.  
   
  Please let me know if that is acceptable.  
   
  Marcella 
   
  
  
  
  ******* *******
  
  Thursday 20:53
  To:
  Shop The Soho
  Show more
  Yes,  however its disappointing that it was such a hassle and required so much effort on my end to come to this conclusion. I highly suggest you reassess your return policy. If you believe in the quality of your products this shouldnt be an issue. 
  
  
  
  Sent from my iPhone
  
  
  
  ******** *********
  
  Thursday 22:04
  To:
  ******* *******
  Show more
  Hi ******* ,
   
  Hope you're having a great day!  Thank you for reaching out to Gameday Couture.
   
  Weve issued you a refund of $50.99 for the other item. 
   
  Please wait 3 to 5 business days for the refund to reflect on your original payment method. 
   
  Let me know if you need further assistance.
   
  Marcella 
   

• Initial Complaint

  08/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a sweatshirt as a birthday gift which was much too large that I needed to exchange for a smaller size. The second week in February I had submitted an exchange request with the company and provided all the information needed. I waited two weeks and still had not heard from them I then submitted another request and once again never received a response. Now after seven request through the companys exchange request portal and two phone calls to their customer support, I still have not received any correspondence. This has been going on for six months. Im hoping maybe you can help me get this matter resolved. Thank you

  

  Business response

  08/05/2024

  Hello

  Thank you for reaching out to us.  

   

  ** We received a message from ******************* about a gift exchange on April 3rd, 2024.  (SEE BELOW - EMAIL FROM CUSTOMER)

  ** Replied to ***** on April 3rd, 2024 with instruction on how to send back the gift for exchange, along with a return label  (See below - 1ST RESPONSE)

  **Replied to ***** to follow up on the order on Jun 04, at 11:18 am. 

  We have not received anything back from *****, I am trying to call her now to make sure she is being taken care of.  

   

  Marcella 

   

   

   EMAIL FROM CUSTOMER  - FIRST

  Emilygroh
  Apr 03 11:19

  You received a new message from your online store's contact form.
  Country Code:US
  Your Name:*******************
  Email:*******************
  Your Phone Number:RETURNS AND EXCHANGES
  Your Message:I had sent a filled out exchange form 2 weeks ago. After completing the form it stated Request under review. Youll receive a confirmation email when the review is complete . If someone could please reply to my my email that would be greatly appreciated.Thank you,*******************

  *******************************************************************************************************************************

   

  1ST RESPONSE FROM GAMEDAY 

  ***********************************
  
  Apr 03 15:42
  Hello *****: 
   
  Thank you for reaching out about your gift return request.  Thank you for your patience.  
   
  Your order number is ******* for the following item ******* LIONS RUN THE SHOW PREMIUM FLEECE DROP SHOULDER CREWNECK PULLOVER.
   
  We would be happy to replace the above item for a Medium.  
   
  An email with the return label has been sent to the customers email address *******************
   
  Return label link:  *************************************************************************************************************
   
  Once we receive the item back at our return center we will process your exchange for the following item:  
   
  
  ******* LIONS RUN THE SHOW PREMIUM FLEECE DROP SHOULDER CREWNECK PULLOVER - SIZE MEDIUM 
  Please verify the above item is the correct one you want to replace along with your shipping address.  
   
   
  Shipping address
  *******************
  *********************
  ********** 85012
  *************
  
  We appreciate you patience and understanding. 
  
  
  Marcella 

  *************************************************************************************************************************

  Responded to ***** on June 4th with a follow up email:  

   

  Hello *****: 
   
  Thank you for reaching out about your gift return request.  Thank you for your patience.  
   
  Your order number is ******* for the following item ******* LIONS RUN THE SHOW PREMIUM FLEECE DROP SHOULDER CREWNECK PULLOVER.
   
  We would be happy to replace the above item for a Medium.  
   
  An email with the return label has been sent to the customers email address *******************
   
  Return label link:  *************************************************************************************************************
   
  Once we receive the item back at our return center we will process your exchange for the following item:  
   
  
   
  ******* LIONS RUN THE SHOW PREMIUM FLEECE DROP SHOULDER CREWNECK PULLOVER - SIZE MEDIUM 
  Please verify the above item is the correct one you want to replace along with your shipping address.  
   
   
   
  Shipping address
  *******************
  *********************
  Phoenix AZ 85012
  *************
   
  We appreciate you patience and understanding.
   
  Marcella 

   

  ******************************************************************************************************************************

   

  

  Business response

  08/07/2024

  I have reached out the the customer to make things right.  We have provided  her with an egift card in the amount of the item she wants to return $50.00 along with letting her know to keep or donate the item she received as a gift.  

   

  ***********************************
  
  Assign
  Monday 17:35
  To:
  Emilygroh
  Show more
   
   
  Hello *****: 
   
  Thank you for reaching out again about your gift return.  
   
  We have emailed you with the gift return information on April 3rd and June 4th, with no response. (see below)
   
  Please let me know if you are receiving my emails.  
   
  We are going to provide you with Store Credit for the item, so you can purchase another item.  I am sorry the item is out of stock in size medium and large. 
   
  I have resent your eGift Card in the amount of $50.00 ending in b3qw to email:  *******************.
   
   
  
   
  If you have not received it please check your spam folder. 
   
   
  To use an eGift Card or Store Credit at checkout:
   
  Go to the Payment tab on the Checkout page. 
   
  Click the link that says "Gift Card or Discount Code. 
   
  Enter your code and click APPLY.
   
  You will see a green "Successful" notification or a red "Unsuccessful" notification. If it is successful, you should see the amount deducted from your total under the Payment & Review section. If it is unsuccessful, double-check that you entered your code correctly. 
   
  Remember, codes are case-sensitive.
   
  If there is anything else we can assist you with please let us know.
   
  Have a wonderful day!
   
  Marcella 
   
   
   
  
   
   
  ********
  Gameday Couture/SOHO
  
  
  Emilygroh
  
  Yesterday 16:03
  To:
  Shop The Soho
  Show more
  
  ********-
  
  
  I tried to call you but reached your vm and left you a message.  I have no record of emails from 4/3 or 6/4, but I receive daily marketing emails from your company.
  
  
  Yesterday, I received both your vm and your email.  
  
  
  *****
  ************
  
  
  
  
  
  ***********************************
  
  Assign
  Yesterday 16:32
  To:
  Emilygroh
  Show more
  Hello *****: 
   
  Did you receive your egfit card?
   
  Marcella 
  
  
  
  Emilygroh
  
  19 minutes ago
  To:
  Shop The Soho
  Show more
  
  I have received the gift card.
  Thank you,
  **********;
  
  
  
  ***********************************
  
  Assign
  6 minutes ago
  To:
  Emilygroh
  Show more
  Hello *****:
   
  Thank you for your patience and understanding.  Please keep or donate the item you received. 
   
  Marcella 
  
  
  
  
  
  Message composer
  
  Public reply
  
  To
  Emilygroh
  
  
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order June 17 2024 and I have only been given an order number no tracking number and no details on when I my arrival is I. Even downloaded the route app they say to track but it's requesting my personal information to read my emails and location and says I need tracking number this is only order number I have gotten. ******* I have emailed two different emails yesterday no response. I spent my entire paycheck with them $144 plus.

  

  Business response

  08/09/2024

  Hello 

   

  The customers order has been delivered. Customer emailed on June 18th asking for tracking number nad est. shipping dates.  We responded with the information below.  This is the only communication we have received from the customer.  

   

   

   UPS tracking number
  1Z0R91120325139655
  CompleteDelivered
  Delivered on
  Monday, June 24, 2024

   

  ia email
  
  
  
  
  
  Amudd2018
  
  Jun 18 13:49
  To:
  Shop The Soho
  Show more
  Please tell me my tracking number and estimated shipping dates
  
  
  ******************************
  
  Jun 18 14:02
  To:
  Amudd2018
  Show more
  Hi *****,
   
  Thank you for getting in touch with Gameday Couture. I hope all is well.
   
  Upon checking your order ******* is now In-Progress and will be shipped any time soon.
   
  Orders typically arrive in less than 7-14 business days after processing. Most orders will be processed within 5-7 business days. Standard orders are delivered by **** Monday through Saturday.
   
  Shipping times are estimated and may vary due to promotions or holidays. When your item ships, you will receive an email with your tracking number for that order
   
  SHIPPING SERVICES:
  FREE SHIPPING ON $99 - 6-8 DAYS
  UPS SUREPOST - 6-8 DAYS
  UPS GROUND - 5-7 DAYS
   
  Please do not hesitate to let us know if you need anything else.
   
  
   
  ****
  GAMEDAY COUTURE/SOHO

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩