Customer ReviewsforGameday Couture LLC

Do not purchase anything from Gameday Couture/Shop the Soho! I placed an order on February 17, 2024. Their shipping policy and the confirmation email state that their lead time is 4-10 days. I emailed them on March 5, 2024 to ask for an order update, to which they never replied. I then sent them a message on Instagram on March 7, 2024. They replied quickly on Instagram and claimed they had emailed me multiple times. They asked if they could call me instead, but I wanted to keep all communication in writing. I provided an alternate email address, then they sent an email to the original email address (proving they lied about the other emails they sent). They claimed, We had an issue with this item not processing on our warehouse system and we have fixed the issue. My order was then placed again, and they sent me a $20 store credit but did not expedite the new order. I received multiple generic emails that all said my order was being worked on, but I still had not received my order after 2+ weeks. I checked my order status on their website and noticed that they had changed my order date from March 14, 2024 to March 22, 2024 without notifying me. I reached out to them again on March 30, 2024. Again, they claimed that they had tried to email me about the issue. I know they are lying about this because I check my spam folder, receive other emails from the company, and receive the emails they send me after I message them on Instagram. On March 30, they said the item I ordered cannot go through the system to be produced. They did refund me, but the item that allegedly cant be produced is still being sold on their website and their partners websites.

I place an order in December of 2023 (after receiving a sweater that was a size smaller than I ordered). I had ordered the sweater for my mom and I liked it so much that I kept it for myself and reordered a size M for my mom. I got a confirmation email that it shipped but the shipping carrier never received the item and I have yet to receive my package. I have emailed the company 3 times with no response. They had problem taking my money out of my account and not giving me my order.

Emailed ***** and apologized that her package was lost in transit.  We also asked her if she would like a replacement for this item at no cost to her or store credit so she can purchase another item.  Customer satisfaction is our priority.  

Stay away from this company! I received a shipping confirmation two days after I placed the order. 13 days later, the UPS tracking still says that they are awaiting the package. I sent two messages regarding the issue (there was no phone number to contact anyone). When I finally heard back they just told me to file a claims with UPS. This should NOT be my problem! They took my money and the product never even made it to UPS. I have filed a dispute with my credit card company.

We received an email for the item we returned to this company that they had received the item on 12/08/23 and it stated we would receive an email when the refund process was completed. We are still waiting for the refund and I cant seem to find a phone number to call to request an update. The shirt was a small and when I tried it on it was more like an XXX large. What the heck?!

Do not order from Shop the Soho item was too small and I sent it back. I ordered a replacement item and it has that it’s ready to ship over a month ago, still waiting.DO NOT ORDER FROM THIS COMPANY.

Returned sweatshirt ordered as a gift for my granddaughter in a size small. It was way too big. I was promised a refund in 3-5 days. Still waiting 30 days later. Have disputed charge through bank. Still no response. They do not keep their word.

Worst experience I’ve had. Ordered and had to chase down updates. No phone number to communicate with customer service. After several emails got 1 response back saying they lost my order. When I asked for an overnight or refund they have not responded. Had to report to my credit card. Saddened by the lack of consideration and poor communication.

Order was delivered late and customer stated they did not receive the order.  Customer was provided with tracking information and disputed with back.  The dispute was processed in Gameday's favor .

Ordered light pink sweatshirt Sweatshirt I received was hot pink Sent photo as requested of product I received never heard back Submitted a 1 star review of product twice never put on website