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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a decorative wrought iron electrical switch cover. It arrived with 2 1" wood screws to attach the cover to the electrical junction box. This is extremely dangerous and could result in serious harm or death. The correct screws are short machine screws. Sent email to company. They replied, "Sorry these are the only screws available". I have bought other covers from this company, and they supplied the correct screws. All I want is the correct screws to safely install the product.Business response
02/07/2024
**************** made us aware of his concerns with the initial reply from a member of our **************** Team and we ordered a no-charge replacement switch cover for him and notified the Manufacturer of the concern with the incorrect screws. In addition to this, we apologize repeatedly to **************** about the error. This was all done earlier this week.Customer response
02/07/2024
I have reviewed the business response and accept this resolution.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.