ComplaintsforDavid Johnson's Tree Service

• Initial Complaint

  07/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My complaint revolves around the derecho winds that devasted many trees, homes, roofs, fences, etc. in *****, ******** on Saturday night, June 17th. My residence and my sister-in-law's residence sustained thousands of dollars worth of tree damage, the total loss of 75' of 8' privacy fence and other damage as a result of 5 days without electric power.My sister-in-law and I contracted with ********* Tree Service to perform the necessary removal of trees so that power could safely be restored. The total amount that we paid to ********* Tree Service was $7,250....that we promptly paid to the owner, David ******* IMMEDIATELY following completion of the work on or about June *****. In return for the checks that we gave to him, we asked that 2 invoices, one for each property, be emailed to me so that we could provide documentation to our insurance carriers since we each filed a claim. ******* promised that we would receive these invoices. After 6 weeks and MULTIPLE CALLS to *******, we have still not received this documentation. ******* has personally spoken to us several times. He quit taking our calls and has not responded to at least 5-6 voicemail messages that were left on his phone. I have also emailed his "place of business" as well as texted his personal "business/personal" mobile phone.......I have received no response.********* Tree Service; David *******; ************; ***************************************************************** My dispute is very simple....I would like ******* to do what he said he would do and provide invoices for work performed so that they could serve as documentation to our insurance carriers. In large part, I would also like to expose the type of "businessman" that he is so that others do not fall prey to his opportunistic approach to business. He knew we were in a bind (due to the tree devastation in the area) and knowingly did whatever he had to do to get a check from us......$7,250 worth. It's just not morally or ethically right to leave us in a jam!

  Business response

  09/05/2023

  I resent the invoices this morning. Spoke to ****************** afterward and he confirmed he did receive them. This issue has been resolved. Thank you

  Customer response

  09/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I'm just sorry that it took almost 12 weeks and an unfavorable review to BBB for ******* Tree Service to react to my simple request.  I would never recommend this company to anyone in the future.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Last year as a result of an ice storm we engaged ***************** to do extensive tree trimming and clean-up. In addition to the trimming, his firm removed a tree and planted a new maple tree. This complaint is in regard to that tree. We were charged $400 for the tree and planting. Throughout that fall I advised him that I thought the tree was not surviving. He reassured me more than once and said he thought it would be fine, to wait for the spring. Come that spring, it was obvious the tree was dead. ***************** at the point became quite difficult to reach. My spouse and I both tried multiple times by text and phone. Towards the end of summer he finally called and said he wouldnt be able to replace it until November. He has stopped responding to us. We want that tree removed and replaced, or a refund of the $400 and will do it ourselves.

• Initial Complaint

  12/28/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I hired David Johnsons company (see business card, attached) to clear land behind my house in August 2021. (I dont know that his business address is the address BBB has on file for him, as I never learned his address.) His rate for an 8-hour day with three workers, was $1,700 / day, and he advised the job would take four days. Once the land was cleared, I paid him in full. In clearing the land, his workers damaged a French drain line. (See photos, attached.) David advised his workers would repair the drain, but it was never done. I contacted him a number of times by voicemail and text. I did get him on the phone once, when I called him from a number other than my cell. He apologized for the work not being done, and promised to get back with me within 15 minutes. He never did. I have contacted him since then, with no response.I have repaired the French drain line, which cost approximately $250 in materials. In addition, it took two people three hours, plus four people two hours, to complete the job, which involved digging out the old drain line. (This does not include the time spent looking for a replacement drain pipe, which was not in stock due to supply chain issues. It took a few hours over the course of weeks, to get the replacement drain pipe.)The phone numbers I have for David ******* are ************ (which is on his business card) and ************.I am requesting a refund of the $250 in materials and for four hours of labor using his rate ($850 for four hours) for a total refund request of $1,100.

  Business response

  02/09/2022

  BBB COMMENT BY STAFF SKW;

  I want to take care of this but I am headed into surgery right now. I will reach back out to you tomorrow. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩