ComplaintsforJiffy Doctor

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  THEY PROVIDE DOCTOR REFFERALS BUT I HAVE OVER 10 THAT THEY DID NOT PROVIDE AND HAVE BEEN IN CONTACT WITH THEM EVERY FEW WEEKS THEY SAY THERE UNDER NEW MANAGEMENT AND THEY WILL RESOLVE IT BEEN ALMOST 3 MONTHS NOW WITH NOTHING BUT DEADEND EMAILS

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Jiffy Doctor took my money knowing their doctor does not have an updated license. This my medicine this is not an opportunity for me to get high. I have a lifelong condition, I can not wait for them to get it together. Stop selling doctor recommendations with a proper doctor with a proper license.

  Business response

  05/31/2024

  Gamachal, 

  We provided you with an updated recommendation as we said we would in your screenshot provided to BBB. We have resolved this issue and resubmitted your application to the state that same day, we have fully completed the service you signed up and paid for. 

  Please email us at *********************************** with any questions or concerns. 

   

  Thank you. 

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Jan. 13th, **** I paid for a doctor call and nothing. Tried calling & email to no avail! either want a doctor call or refund!********************* ************

• Initial Complaint

  07/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I scheduled two appointments for my Father to receive a phone call from a Dr to review his medical condition so he could renew his medical marijuana card. One was scheduled for the 18th of July and was $75. He did not receive a call, a reschedule or a refund. I went back to website to schedule an appointment again thinking that I requested the wrong kind of appointment. This second request was $100 scheduled on 22 July. My Father did not receive a call on that day either. I have tried to get in touch with them via email and messenger to no avail. No one will respond at all. I had a friend reach out to them on messenger as well and got no response. I think they are legit. Seems to be a get rich quick scam to me and I want my money back. I gave them $175 dollars for absolutely nothing.

• Initial Complaint

  05/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 19th I was in que for appointment to view my application and get doc recommendation and even though I have *********** I was charged $50 that was paid upfront with the promise of a call to confirm the slot to review my documents. My money is gone, my card expires in 3 days and there is no way to contact jiffy doctor. I sent email per the voicemail and received a blocked notification. This has really caused my Anxiety to go through the roof. Now because of their fraudulent behavior I have to pay for a whole new license when I applied for my renewal on time.

  Business response

  06/05/2023

  First of all, this patient has been taken care of. We have two methods of communication. Email and chat and she has been chatting with ** profusely. There is nothing fraudulent about the process. She missed her first call it appears after her appointment was made. We tried to call again and made contact. She received her recommendation on the 3rd. 

   

  This patient is processed and the service has been completed. We did get behind for sure but we absolutely did take care of this patient. 

• Initial Complaint

  06/08/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I helped a friend with trying to get a medical marijuana card because he doesnt have the internet. His name is ***************************. He purchased the full-service choice from jiffydr.com via my credit card. They billed the $100 twice. He has received no help from them in any way. Theyre very difficult to contact,if not impossible. It seems to be a robot answering questions, and theyre not accurate.

  Business response

  06/09/2022

  We took care of *************************** on 5/23 and have his full application ready to be processed. **************** provided an **************** card to which the **** government system does not accept for payment. We have implemented all of our services up until this point, we cannot submit the application until **************** provides a working and acceptable payment method. He signed up with us on 5/23/2022, was called and sent the medical recommendation the same day. In order for us to complete his application, he must provide a new payment method. We have sent him messages for this new payment method. 

  Please let me know if we can provide any other documentation.

  Customer response

  06/14/2022

   
  Complaint: 17337220
  
  I am rejecting this response because: JiffyDr did not let *************************** know that he needed to change his payment method until after being contacted by the BBB. They accepted two $100 payments from my **************** card. The second $100 payment was a mistake, partly due to th jiffydr website leading us in circles. There is no way to contact jiffydr directly. 

  **** decided to use another company to get his medical marijuana card when he realized he may never hear from JiffyDr. He would like his $200 refunded.
  
  Sincerely,
  
  ***********************

  Business response

  06/15/2022

  We actually did contact patient to let him know that OMMA does not accept AMEX before the complaint as our goal is to process patients within 24 hours. We do not have access to patient credit cards and our site has been used by over ****** patients with ease. We have a no refund policy so if the patient signed up more than once, that is the only way they can be charged twice. We are sorry the patient feels it is difficult to navigate through our website but it is very conversational with a step by *******************. We will happily refund one of the charges, even though it goes against our policy but we did complete our services up until it was time to pay the State Fees. We do have proof that we completed the service. 

  Customer response

  06/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** will accept the $100 reimbursement.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for a medical marijuana recommendation and, paid for self upload on 8/20 in the amount of $75.00, during the process it says that if you do it during the weekend they will call Sunday after 5pm, I didnt receive a call so I emailed, they sent a recommendation on 8/23. However, I need a caregiver and, that part was not completed so I contacted their customer email on 8/23, they replied asking why I needed a caregiver and why I had not said that during my call. I advised several times I didnt get a call and, asked for a refund, April refused to refund but, eventually says she will. On 8/26, ***** calls saying she can do it if Im willing, I tell her whats going on she says she will have the correct recommendation to me in 5 minutes, never got it. I ask her for it again on 8/27 says she sent it and, sends the same exact one as before same date same everything. I tell her its still not filled out correctly, says shell have it sent in a few minutes. Never sent.

  Business response

  09/03/2021

  My processor sent **************** signed up for our services on August 20, 2021. On August 23, 2021, she received her physician's recommendation that she paid for. On August 23, 2021, **************** emailed us stating that she needs a caregiver recommendation. Per ******************** request, we sent a request to the doctor for a caregiver recommendation. On August 28, 2021, we received her caregiver recommendation and we emailed it to her. From the day she received her first recommendation to the day she received her caregiver recommendation, there was a good deal of back and forth communication between my processor and ****************. After learning of the BBB complaint, my processor reached out to **************** and worked things out via text. **************** even stated that she will close her complaint. As of this morning, she has not closed it. There are two attachments that shows some of the conversation between my processor and ****************, even where **************** said she will close the complaint.

  Customer response

  09/10/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩