ComplaintsforTexhoma Remodels
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Complaint Details
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Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
About March 11, 2022, Texhoma Remodels- Chuck Little was asked to build 5'x5' porch with steps and asked to replace broken storm door at back door. Did a great job with the steps and porch- solid, study, used the good treated wood and even stained it- should last a few years. But the storm door is another story--He had to do the job 3 times and still did not get it right. As he was installing the first door, installed it backwards and drilled holes for the door handle therefore he could not reverse it. So he purchased a second door, installed it. apparently the second door was bent and not closing correctly- so attempting to make it right, he got a third storm door. As he was installing the third storm door, he did it again-- put the door on backwards, drilled holes for the door handles on the wrong side. He did reverse the door, and put some putty on the holes he drilled for the handle and left the door that way. He said the frame on the door was not straight which caused a crack along the bottom of the last door. He stated he would come back next week(3/18/2022) to fix the crack so it would seal when closed. I paid him approx $2000 for the total job because I would not be there when he said he would return next week.. He did not return- I tried to text him asking when he would return. No response. So my storm door has 3 holes in it and does not seal when closed. I would like to either have the storm door fixed correctly, without extra holes OR $500 refunded for the price of the door and installation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.