Business ProfileforZoom Groom Express Salon

On August 20, 2023, I entrusted my beloved dog, to Zoom Groom Express Salon for a scheduled spa day. My intention was to ensure my dogs well-being during his visit to the facility. However, tragically, events unfolded differently. Approximately ***** minutes after dropping off my dog, I received a distressing call from one of the facility's employees, informing me that my dog had stopped breathing. Initially bewildered by the news, I immediately signaled to my accompanying friend that we needed to return to the grooming facility. The conversation with the employee was abruptly cut short, and within moments, the owner of the establishment urgently contacted me, revealing the devastating news that my dog had passed away while undergoing a routine nail trim. The owner indicated that a lead rope and muzzle had been employed on my brachycephalic French Bulldog, a practice known to be unsafe for such breeds due to potential airway obstruction. Furthermore, it was relayed that the uncertified groomer had left Saige unattended on the table for a brief period. Although the owner(s) displayed remorse and offered complimentary services for my other two dogs, as well as assistance with a necropsy at the time, they failed to maintain communication with me in the subsequent weeks and months. There was no outreach via text, phone call, or any gesture of support that one would expect from a responsible establishment in the aftermath of such a tragedy. Financial assistance, including cremation costs, or assistance in handling the expenses related to my dog's untimely demise was never offered. Additionally, they did not initiate an insurance claim to alleviate the financial burden I incurred due to this heartbreaking incident, even though it is understood that no amount of compensation can replace my dog. I proceeded to arrange for a necropsy on my dog, which confirmed that he had suffered a degree of strangulation during his time at the grooming facility.