ComplaintsforTwister Auto Sales
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Complaint Details
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Initial Complaint
01/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a payment for my auto payment on December 23rd. There was no one there but there is a drop off for payments that I was told I could use in such situations. I continued to visit and contacted this establishment over the weekend to make sure my payment was taken. Monday December 26th me and my fiance visited to find a gentleman who I guess was the detailer of this establishment who told us that this establishment was under new management. My fiance asked him to call whoever was in charge which so he did. ****** I think her name was. ****** told my fiance that she was going to head to the establishment and then contact us. Never got contacted a week later even after still visiting the establishment through the week. Fast forward to January 20th I go to this establishment to make Januarys auto payment. As I'm doing so I'm being told that there's been a repo set on my vehicle because of December payment was missed. Also that they have been trying to contact me about the situation which did not happen at all. When I was there ******* said the guy that used to be here is no longer here. ******* also said that he doesn't think the no longer person there would steal payments from the establishment. So what does that tell you. I'm 700 dollars of paying this vehicle off I've never missed a payment. I know this is a tactic they use when it gets ose to bring paid off. I'm willing to do anything to make this right inside or outside of civil courts.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.