Business ProfileforBug Brigade, LLC

I contacted Bed Bug Brigade LLC. on 21 of June 2022 for a treatment of bed bugs on the day of 27 of June 2022 at 10am. They told me that they would heat treat the house & do a chemical spray for a treatment plan with a 60 day full service ( *************** Treatment) warranty if we still see bed bugs after the treatment which would be in effect until the 27th of August 2022. The plan required us to prep the house & stay out of the house overnight so the treatment can be effective. My ********** ended up having to stay in hotel rooms for the night that which we were charged around a total of $250.I contacted Bed Bug Brigade on the 25 of July to use the warranty clause & after multiple unreturned texts, calls, & emails I finally had to call them from a different ********** agreed to a follow up treatment of just chemical spray on the 10 of August 2022 at 2:00pm. The treatment required us to prep the house by pulling all the furniture 6 inches away from the walls. On the day of 10 August 2022, I took off work 3 hours early to come home & help prep the house for the treatment at 2:00pm. 2:00pm came & no one showed up. I waited till 2:12pm to contact them & see how far behind they are running. They failed to answer my call so I sent a text at 2:14pm. I also called & texted another number that was given to me for a contact at 2:18pm & did not have an answer then either. I called from two other ************** an email which all went un answered.On the 10 of August 2022 at 3:36pm ,after failing to call & show up, I finally received a text that said "Im so sorry Im out of town for work. No one showed up?" to which I replied & asked for a reschedule for the 15th of August 2022 which I received no reply to. I paid $1136.20 for my house to treated & that doesn't include hotels that we paid for as for the treatment plan & me missing out on work for 3 & 1/2 for our scheduled warranty follow up treatment that were a no call no show.