ComplaintsforService Solutions Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Service Solutions was supposed to come out and clean and disinfect city sewage back-up into our basement on 3/23 of which they contracted out to another company. I received my first bill on August 25th and called immediately with concern about charges since they were charging over $650 per hour. I was screamed at by Tony ***** and he accused me of insurance fraud and told me to just pay it I got the money from the insurance company, accusing me of illegally cashing the check. The check was made out to us not them and was for loss of items and cleanup of which I have attached a copy of insurance letter. He spoke to my insurance company on the day they came out to assess the damage and I believe he felt like his company deserved it all. I asked for estimate before services were provided and was told it wouldn't be that much. I have asked for a detailed statement for over a month and only received a generalized statement of which I attached. They are charging unreasonable amount of money for a job that they did not even 100 percent complete. I sent a check on 9/21/2022 with a majority of the payment for $2,206.85 which was a fair and reasonable amount in a good faith effort to settle with Service Solutions and a letter disputing the additional charges with them. I have attached a copy of the letter here as well. I would like some help resolving this issue, I am a 68-year-old woman who has been charged outrageous fees for services and when I tried to reach out and resolve I was met with hostility from the owner of Service Solutions.Business response
01/11/2023
Business Response /* (1000, 9, 2022/11/02) */ We appreciate the information on this complaint, and it is now being handled in district court.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.