ComplaintsforDavid Stanley Dodge, LLC

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to David Stanley Dodge in ************ ******** on 05/23/2024 to see about getting a car. I was not made aware of any issues with the car until AFTER I signed all the paperwork and was about to leave the parking lot. The cars AC was broken and it hadnt been detailed, which means it had yet to be properly looked over. Came in twice to get it fixed and the car is throwing transmission codes, the engine keeps dying and the drivers seat collapsed back into the reclining position as I am driving. I contacted the loan company and they are agreeing to cancel the loan if David Stanley sends back the money, I contacted the owner of the dealership about canceling the loan and he wanted to have the car looked at. Its been there for days and I have yet to get an update. We got a message from the buy back manager **** and despite calling up there several times, leaving messages and having other employees telling her to call me she has yet to do so. However she did tell another employee Im in contact with that the loan wont be canceled because I signed a contract I WAS NOT MADE AWARE OF ISSUES UNTIL AFTER I SIGNED THE PAPERWORK. It is not a safe car, my family is not safe in this car. I do not appreciate being misled and lied to.

  

  Business response

  07/10/2024

  We understand the customer's frustration with having to deal with repairs shortly after the sale, but at no time did the dealership ever lie or mislead her.  The customer purchased a used 2012 Chevrolet Equinox with ******* miles. We cannot guarantee the condition or history of used vehicles - especially old age units with high mileage like this vehicle - and for that reason all used vehicles are sold "AS-IS".  Here, the customer signed a Vehicle As-Is/Warranty Disclaimer and *****'s Guide acknowledging the risks associated with purchasing a used vehicle (attached). Notwithstanding, all of our vehicles go through a used vehicle inspection to address any safety issues.  This vehicle underwent a used vehicle inspection and no repairs were declined.  A month after sale, the customer brought the vehicle back to our service department to address certain mechanical issues she was experiencing. It was determined the vehicle had a battery/voltage issue causing the A/C to go out, codes to flash, and engine to die. 

  Although generally the customer is responsible for any repairs after the sale, the dealership agreed to fix these issues at no cost to her.  The battery was replaced and the vehicle was working properly with all issues resolved.  The seat back was taken off to see if anything was broken causing the seat to recline and nothing was found.  The seat was put back together, checked and tested several times and the concern was never duplicated.  The customer picked the vehicle up and was told to let our service department know if she had any other issues with it.  She has not contacted anyone in service since. 

   

   

  Customer response

  07/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I was 100% misled by the dealership. I was not made aware of anything wrong with it until AFTER I signed the paperwork and was about to leave the parking lot. As I was about to leave the salesman came out and told me the ** was broken. I had scheduled several times to go up there and get it fixed but it kept having to be rescheduled because the guy who was originally supposed to fix it was out. Had to go up there not once but TWICE to get it fixed. 
  I would not have gotten the car if I knew about the ** being broken but they waited until AFTER I signed the papers.I do not appreciate being lied and misled and put into a dangerous car.

  Sincerely,
  
  *************************

  

  Business response

  07/11/2024

  This vehicle is not dangerous and the customer was not misled.  The customer understood she was purchasing a 12 year old vehicle with over ******* miles.  She had an opportunity to test drive the vehicle (and check the A/C) before purchase.  She reported no issues and proceeded to purchase the vehicle AS-IS.  The air conditioning is not a safety component and has since been fixed at no cost to her.  She has not advised us of any other issues with the vehicle, so we assume the vehicle is working properly.  We understand repairs are frustrating, but that is one of the risks associated with purchasing a used vehicle.

  Customer response

  07/12/2024

  
  Complaint: ********
  Not dangerous? The drivers seat collapsed back into the reclining position while I was driving it. I had my son in the car so I do not agree with that statement. I was more interested in seeing and hearing how the car would run to check the *** Your sales associate should have informed me of what was wrong with the car from the start, instead he waited until everything was signed before he told me. They had already taken my car so he knew I was stuck there unless I got into a car, he took advantage of the fact that I was desperately trying to get into a car and put me in the first ****** he could find. I know nothing will be done because this dealership obviously does not care about single mothers or low income families so I will continue to share this horrible experience every chance I get. 
  100/100 would never wish to do business in ANY David Stanley dealership because of this experience and how everything has been handled.
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was in on June 11th doing some vehicle shopping. I told them I wanted to look at 1 vehicle but I was not looking to buy that day. During the process the salesman asked for my license. I assumed it was just to input my information in the system. Over a week later I got a letter showing my credit score. When I reached out to the salesman today he tried to tell me I gave him permission. I clearly didn't. All I want is for them to pull back the unauthorized credit pull. Running credit can affect the score. Which in turn can affect how much I pay for everything. I just need it to be corrected.

  

  Business response

  06/26/2024

  We regret the customer had a negative experience at our dealership. Our records show a credit application was submitted through our website on June 11, 2024 at approximately 1:25 p.m.  Customers who submit an online credit application are required to click a box authorizing the dealership to pull their credit. While we believe this credit application and inquiry are valid, as a gesture of goodwill the dealership has requested the credit bureaus remove the inquiry from the customer's credit file. Please note that it may take 45 days for the credit reporting agencies to update their credit histories, that David Stanley Dodge does not control the credit reporting agencies, and that David Stanley Dodge can only request, but not guarantee, that the inquiry will be removed as requested. Consumers are entitled to a free copy of their credit report from each credit bureau every 12 months under federal law. Visit *********************************************** for more information.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My dash on my 2024 caught on fire while driving down the road. Filled a claim with ram took my truck to david stanley. They said it would take 2 to 4 weeks to complete. We ar now past the 4 week ***** They refuse to tell me anything in regards to my truck. They didn't want to hear about my smoke inhalation and loss of money and time. I am very close to loosing my job and house. I work out of my truck. I'm at a loss here.

  

  Business response

  06/24/2024

  We sympathize with the customer and understand his frustration.  Stellantis has strict protocol the dealership must follow when there is a fire or accident involving a new vehicle.  Upon notice of such event, ********** opens a case and assigns a case worker to investigate.  The timing of Stellantis investigation is out of our control.  Stellantis is not able to provide the dealership with any information during the course of its investigation, and we are not allowed to touch the vehicle until the investigation is complete.  Fortunately, we were advised on 6/21/24 that Stellantis approved a buyback and will be providing a rental to the customer, which the customer will be picking up on Wednesday.  The customer can contact Stellantis directly if there are any further issues he would like addressed.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This dealership took advantage of me and my senior grandparents. This was my very first car. I had to have a co signer, originally my grandma did not want to co-sign so they proceed to go out to her car were shes sitting and talk to her and had her come back in and sign idk what they said because I was still inside. While he was outside my grandpa who which has dementia was sitting with me and they tried talking to him telling him to sign for it I told them he cant sign legal documents like that and they still tried to talk him into it. So eventually my grandma says yes and signs the paper. But we didnt even get to inspect the car they sold it at night the battery was fried I had to buy a new one literally a few days later the wind shield wipers never worked and the bumper is kinda hanging off the front. Any average person doesnt know what to look for in the engine to see what Ls wrong. But we also dont go expecting them to sell us a car that doesnt work. Idk I just feel really used and trapped in a situation they caused. And when I tried to go trade it or fix the issue they tried putting me in another contract that was worse! My grandma is now stuck in this contract as well as me. She is unable to get her new car because of them!

  

  Business response

  03/29/2024

  We regret the customer is no longer happy with her vehicle purchase.  We take her allegations very seriously and have conducted a thorough investigation of this matter.  Our records show the customer and her grandmother voluntarily purchased a used 2014 Chrysler 300 with ****** miles on March 15, 2023, and ************ and her grandmother signed all purchase documents for that vehicle sale.  We cannot guarantee the condition of a used vehicle, so all used vehicles are sold AS-IS, particularly older units with high mileage such as this vehicle.  The customer and her grandmother signed a Vehicle As-Is Agreement and Buyer's Guide (attached) acknowledging the potential problems that can occur with a used vehicle, and they proceeded with the sale with full knowledge of these risks. We do not have any record of the customers contacting us after the purchase to notify us of any issues immediately after the sale.  We understand that vehicle repairs are frustrating, and the customer is interested in trading in the vehicle for something different.  We met with the customer on 3/16/24 to see what we could to do assist.  The customer needed a co-signer due to her limited credit, and her boyfriend agreed. We were able to get an approval with her boyfriend as the co-signer on a brand-new vehicle, however her boyfriend would only agree to co-sign with money down on a used vehicle.  We were able to rework the deal on a used ****** but unfortunately the payments were higher than the customer was willing to pay.  The dealership would be happy to help the customer find a lower priced vehicle to get the payments in her desired range.  The customer can reach out to *************************** at ************ if she is interested in pursuing this option, and he will be happy to assist!
  

  Customer response

  04/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I do believe I got done wrong at the end of the day. Weather it was selling me a bad car or being dishonest. As I was trying to get rid of this car sense they wont take it back with out trying to scam me again. I tried carmax and as I was doing that he came about my car history and shows that it has a salvage title.. and from my understanding when selling cars you have to tell the customer in some way form or fashion thats the car was salvage at one point. Which they never did. I also heard its supposed to at least be on the title which its not. So nobody ever informed me that the car I was purchasing was salvaged. That explains the car breaking down on me. Not to mention a recall on the vehicle and they still sold it to me. There has to be something that came be done. Im now paying monthly for a car that literally will probably never drive again. I cant trade it I cant do anything with it because of the type of contract they made. I would OF NEVER BOUGHT A SALVAGE VEHICLE. Thats not fair that they get to do that to people seriously. There selling build a cars they probably didnt even know if it was put together right. I just need a solution. They have literally made my life 50 times harder then what it was. Out of all the cars they go grab the one they KNOW is barely working. I literally had to by a battery for it a week after having it. Please I really need a solution Im a nurse and now I have to figure out a way to work every day. 
  Sincerely,
  
  Aujane ****

  

  Business response

  04/10/2024

  The customer has been given inaccurate information.  This is not a salvage vehicle and has never had a salvage brand.  

  Both the ***************** and ***************** (the only states where the vehicle has been titled) have verified there is no salvage brand on this vehicle.  See attached email from ******** DMV and ******** Certified Title History.  The Carfax and the NMVTIS report (both attached)also confirm there are no title brands on this vehicle (junk, salvage, rebuilt or otherwise), and the vehicle has never been deemed a total loss. The 2 prior owners purchased the vehicle from franchise dealerships in ********, further confirming the vehicle is not salvage.  All attachments can be viewed here: *********************************************************************************************************************.

  We always give customers ample opportunity to inspect and test drive vehicles before they commit to purchase.  We understand how frustrating vehicle repairs can be, but that is one of the risks associated with buying a used vehicle.  The dealership is still happy to work with the customer to get her into a different vehicle with lower payments as we originally proposed.  

   

  Customer response

  04/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thanks and sorry for any trouble.
  
  Sincerely,
  
  Aujane ****

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/27/24, I was under the impression that I was purchasing 2024 JEEP Compass Sport at the e-price that I had printed out - only paper that wasn't returned to me that evening - of $22,990.00. Sticker price was $28, ****** ***** kept coming to me saying he was having to work numbers with Chrysler Capital to get the so called "best deal". He told me that the payment would be $820.00 for 48 months. That is not what printed out after I had already signed documents that were sent through their ez-doc on my phone - writing so small you can barely see it. I have contacted them and even went back 4 days later (3/2/24) to try to get them to change it or let me return 2024 Jeep Compass Sport and I would take back my 2018 Jeep Compass Latitude, and was told that because it was a new month and a Saturday they couldn't do anything.

  

  Business response

  03/06/2024

  We regret the customer had a bad experience at our dealership and apologize for any miscommunication or errors that occurred.  At the customers request, we have rescinded the deal and the parties have already exchanged vehicles.  As such, we believe this matter is resolved.  We thank the customer for giving us an opportunity to remedy the situation!

  Customer response

  03/12/2024

  
  Complaint: ********
  
  I am rejecting this response because: When i went to pick up my 2018 Jeep Compass Latitude on Tuesday, March 5, 2024, I only received one key fob. I had given them two. I had talked to ***** on Friday, March 8, 2024 and he had not checked on the key fob after saying that he would get it from the detail office and mail to me. 
  
  Sincerely,
  
  ********************************

  

  Business response

  03/14/2024

  The dealership has done all it can to accommodate the customer. The customer left a gun in our vehicle when she returned it.  We were able to hold the gun for her and she did pick that up.  There was only one key with this vehicle.  We have diligently searched, but we have been unable to find another key.  

  Customer response

  03/18/2024

  
  Complaint: ********
  
  I am rejecting this response because: I did give them 2 key fobs the evening I left the 2018 Compass with them (2nd fob was handed to them by my sister) and when picked up, I only received one. When I asked about the second key fob when I went back to pick up my gun. ***** said he had forgotten to check on it but made a note to do so while I was there. I thought he would at least be honest. 
  
  Sincerely,
  
  ********************************

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Om Jan 29th ****, I came into David Stanley Jeep dealership, I was given a pre-approval from *********** finance to buy a Jeep.Salesman **** started doing the paperwork, made promises to get me to agree to the jeep deal, along with his manager, Apox 7:30pm that night I realized my interest rate wasn't what I was given ,it had jumped from 12% to 21% , I questioned the dealership, they said *********** did it, so that night leaving the dealership I seen the gas was empty and the salesman **** said he wasnot authorized to give gas, I left went and got $68.80 in gas, next day, Jan 30th ****, I called ***********, they informed me that the deal was a crooked deal and to return the jeep that same day, They informed me David Stanley salesman raised the interest rates to give them selves a high commission from the sale.I returned the jeep that same day ,Jan 30th ****, and spoke to the manager who made an open threat about he could take the jeep back and say it was a voluntary repossession, I said I'll call *********** he said no need and took the jeep back. I requested to get back my $68.80 and he refused , I just learned that the dealership has not called *********** to inform them that I have in fact gave the jeep back after the contract was Voided. I've made many attempts to get ahold of the general manager and have not bee.** successfully. I want the $68.80 reimbursed And I would like for the dealership to call *********** and inform them the jeep is in their possession.

  

  Business response

  02/07/2024

  We apologize that the customer had a bad experience at our dealership. We have issued a check to the customer to reimburse his gas, contacted *********** to let them know we have the vehicle, and paid off the balance with *********** to fully unwind the deal.  We thank the customer for alerting us of this issue and giving us an opportunity to correct it.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Apparently my loan didn't go through and I'm supposed to be returning the vehicle that I was purchasing the manager turned the car in a stolen as I went there last night to drop it off and they were already gone I have messages where I was telling the finance guy that I was there and he was supposed to contact me this morning trying to get with me because I work downtown to get the car can I get a message that they turned it in at stolen and they refuse to give me my $500 deposit back

  

  Business response

  01/19/2024

  We are happy to address this matter.  David Stanley Dodge issued a check for the customer's down payment refund on 01/08/2024 (attached).  We have been trying to get her to return our vehicle for several weeks.  We have always told the customer that she will get her down payment back when she returns our vehicle, but if she refused to return it we would have to report the vehicle as stolen.  The customer did finally return the vehicle earlier this week and we handed her a check for the down payment as promised.  Our records show the check has not been cashed yet.  The vehicle was never reported as stolen since she did ultimately give it back. 

• Initial Complaint

  01/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  False advertising on price of a 2023 Jeep Gladiator. They have it listed on multiple websites for $33K. I messaged them regarding it and was told that internet price is the best price. When they called me they wanted $6K more. Resolution is to sell it at the advertised price.

  

  Business response

  01/19/2024

  It is our policy to honor the internet price, and we apologize to the customer for any miscommunication in this regard.  We have reached out to the customer directly to address this issue.  The vehicle the customer was interested in was a demo with miles, and the customer advised he is not interested in purchasing a demo vehicle.  We told the customer he could pick out another vehicle and we would sell it to him for internet price plus our standard doc fee.  Since that time, we have been unable to reach the customer to arrange for this.  If the customer is still interested in purchasing a vehicle from us, he can call our General Sales Manager, *****, who will be happy to facilitate this purchase!

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Well I went to buy a new vehicle from David Stanley Dodge. I got there and was stereotyped as to not be able to afford the vehicle I wanted. Then we had a set price on the vehicle. I was told I was getting $18,000 cash back and it would be with the paperwork when it came in. Was told it was new, there were some personal belongings in the glove box that was never removed. I can not get the uconnnect in my name because someone else has it registered in there name. Was some scratches in the paint, was told I was getting $100 for that. Then I called back complaining about not getting my money and telling them how I was treated. They said they would tint my windows for me at $250. I have called every week for a month now and they do not return my calls.

  

  Business response

  12/20/2023

  We are happy to address the customers concerns.  The $18,000 cash back advertisement the customer may have heard on the radio did not apply to any of the vehicles the customer was interested in.  ********************** is always willing to negotiate cash back as part of the sale; however, based on the documents the customer signed, cash back was never brought up or negotiated as part of this deal (see We Owe, attached).  Due to the customers credit score, he could not get approved for the vehicle he was interested in without a co-signer.  Thankfully, the customer found a co-signer and was able to purchase the vehicle he wanted.

  David Stanley Dodge is happy to fix the scratches and help switch over the uConnect.  We already tinted the windows but will give the customer a $250 check for any additional tint he may desire.  We suggest the customer come to the dealership so we can switch the uConnect and give him the check while the scratches are being fixed.  The customer can call our General Sales Manager *************************** at ********************** to arrange this.  We look forward to hearing from him!

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Me and my spouse went to david stanley to get a vehicle we where told we where approved on 10/10 and that all we had to do on 10/11 was come in and complete the paperwork and leave with the vehicle. When we got there on 10/11 they advised that we where no longer approved because of the hard inquiries on our credit which where done by them and another dealership. The dealerships ran hard inquiries 15 time on my credit and 16 on my husband's, we only went to two dealerships in that time. They dropped our credits by over 100 points in doing this to the point we could no longer get in a car with out a co-signer which we do not have. We left feeling lied to and defeated. They said they where sorry but for what they did and post oak did to our credit sorry is not enough. We now can't go to any dealership that isn't a buy here pay here place for a year since hard inquiries stay on your credit for 2 years and have negative impact for a year. I would advise people to stay away from david stanley as well as post oak so this doesn't happen to someone else. They didn't even call to tell us they had changed their minds we had to take time out of our schedules to go up there to be advised of this. We where so excited had told friends and family just to have to turn around and tell them what these dealerships did. Ishrial at David Stanley is who shock our hands and said everything was going to work out and we where approved with two different lends should have at least called to tell us it had changed.

  Customer response

  10/13/2023

  David Stanley reached out to us to work with us they would only get us in one vehicle but for them to do it they stated I had to have the complaint removed. Will you please remove the complaint, however if what they have said is a lie I will be refilling

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