49 Customer Reviews
Review from Jay H
5 stars08/28/2024
***** was on time, thorough, concerned about my questions/concerns. Sprayed my outside unit cleaning it to help ensure its continued efficiency. Im convinced he cares about his/the companys clients. I always recommend Interstate to those I meet.Review from Stefanie H
5 stars08/27/2024
**** is an excellent technician. He is always courteous and has a great deal of knowledge. I was a little frustrated with the new air conditioning system having an issue for the second time with the temperature at least one hundred degrees outdoors. Jake was calm and explained the issue and showed me the problem with the unit. He searched for my warranty and quickly took care of the issue. The calmness and understanding starts with calling the office. I verbalized my concern and felt heard. The office team member provided me with options and patiently waited for my response. I have referred individuals to this outstanding company. I am a member of the maintenance program and so are the individuals I referred. Thank you, Interstate Heat and Air, for your ongoing professionalism and for the honest, knowledgeable members on your team. **Review from Jon S
5 stars08/26/2024
Blue Ribbon First Class! ******** and ****** performed beyond expectations with professionalism, courtesy and skill. They made the tough job of replacing my 43-year old AC / coil look easy. These gentlemen are good employee models for Interstate ********** and so is **** ****.Attention to detail and doing everything required to complete a timely, proper installation is rare in todays worldThank you Interstate, ****, ******************Review from Skyler T
5 stars08/18/2024
Service was fantastic, technician was very real with me on the diagnosis and didn’t try to up charge on services I didn’t need at the moment. We’d been dealing with hot temps for two weeks. Interstate was anble to come out within a few hours (Was not an emergency call) and they found our refrigerant was low. They topped us off and by the evening our house back to normal! Five stars!Review from Bill C
5 stars08/12/2024
Very good service. Provided very good info. Very well manneredReview from Michael B
5 stars07/17/2024
Answering service was wonderful. Service tech was polite and professional. Showed up on time. Explained everything and was not condescending. Gave me options and let me decide on the days service.Review from Eva K
5 stars06/20/2024
I have done business with Interstate for many years. They are professional, reliable, and courteous. The young man who came today represented Interstate extremely well. Today work was another job well done!Review from Barb T
5 stars06/13/2024
Excellent !!! ********************* was my *************** was very polite & not pushy & listened to all my concerns. I would recommend him to all.Review from Valerie L
5 stars05/30/2024
They are outstanding. We had our a/c unit put In 4 years ago. They asked about where we had hot/cold spots and worked with us fixing those. We are pleased with our unit. Today was a bi-yearly service for the summer heat! Our technician was super friendly, asked questions about our unit. He went above and beyond! If you are looking for a new unit this is the place to goReview from Kim P
5 stars05/29/2024
Always on time. These guys always do a great job. ***** has been out several times and has a great work ethic. Appreciate their help.
Customer Review Rating
Average of 49 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.