Business ProfileforPerfection Divorce
Additional business information
The complaints against Perfection Divorce generally allege at least one of the following three concerns: inferior product or service, failure to honor guarantee or warranty, and unsatisfactory customer service.
Complainants contend that requested legal documents contain issues with legal terminology, jurisdictional language, and often the documents are incomplete, inappropriately completed, or are missing altogether. These factors result in the court's rejection of the paperwork.
Complaints on file with BBB indicate a significant failure of the business to honor the guarantee or warranty after the court rejects the paperwork. When requests for a refund are made many excuses are given, many times referencing "terms and conditions" that seem apparent on the website, but are interpreted differently and then related to the consumer for substantiation of reasons to not honor the guarantee.
Consumers allege that calls and emails are not responded to or returned; or, responses are convoluted and contain no factual basis, relying heavily on "terms and conditions" that are not applicable, do not exist, are confusing, or are given an alternative meaning not apparent to the consumer.
It appears that there is a failure to make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements, but by omitting or obscuring relevant facts. Therefore, there is a failure to direct effective means of contact and to clearly disclose guarantees accompanying a service.
BBB contacted Perfection Divorce on September 3, 2013 and November 7th, 2013 concerning the pattern of complaints BBB has and continues to receive. BBB asked for the company to provide steps it is actively taking or plans to incorporate in order to prevent future complaints concerning the four issues described. Perfection Divorce has failed to send BBB a written response concerning the pattern of complaints. The complaints against Perfection Divorce generally allege at least one of the following three concerns: inferior product or service, failure to honor guarantee or warranty, and unsatisfactory customer service.
Complainants contend that requested legal documents contain issues with legal terminology, jurisdictional language, and often the documents are incomplete, inappropriately completed, or are missing altogether. These factors result in the court's rejection of the paperwork.
Complaints on file with BBB indicate a significant failure of the business to honor the guarantee or warranty after the court rejects the paperwork. When requests for a refund are made many excuses are given, many times referencing "terms and conditions" that seem apparent on the website, but are interpreted differently and then related to the consumer for substantiation of reasons to not honor the guarantee.
Consumers allege that calls and emails are not responded to or returned; or, responses are convoluted and contain no factual basis, relying heavily on "terms and conditions" that are not applicable, do not exist, are confusing, or are given an alternative meaning not apparent to the consumer.
It appears that there is a failure to make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements, but by omitting or obscuring relevant facts. Therefore, there is a failure to direct effective means of contact and to clearly disclose guarantees accompanying a service.
BBB contacted Perfection Divorce on September 3, 2013 and November 7th, 2013 concerning the pattern of complaints BBB has and continues to receive. BBB asked for the company to provide steps it is actively taking or plans to incorporate in order to prevent future complaints concerning the four issues described. Perfection Divorce has failed to send BBB a written response concerning the pattern of complaints.
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 223 N 3rd St STE 213, Muskogee, OK 74401-6686
- BBB File Opened:
- 4/28/2011
- Years in Business:
- 23
- Business Started:
- 1/2/2001
- Business Started Locally:
- 1/2/2001
- Type of Entity:
- Sole Proprietorship
- Contact Information
Principal
- Mr. Thomas C. Dodds, Paralegal
Customer Contact
- Mr. Thomas C. Dodds, Paralegal
Customer Complaints
0 Customer Complaints
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