Business ProfileforAC Service Plus LLC

Clearly in the pocket of the warranty company. He spent most of the appointment on the phone with his supervisor for guidance. Initially mis-diagnosed my unit as low on coolant. Once he tried to charge it, he immediately realized that it was not low, but likely a restriction in the coolant line or coil (as I mentioned based on a previous independent diagnostic on 8 Aug). He attempted further diagnostics but admitted to being unqualified. Unable to do more he informed me that a senior tech would have to come out because something was definitely not right. However, he did warn that the warranty would not cover the coils as it was partially working. (Not sure how a partial blockage is any less failed than a full blockage). He did try to force an up-sale of tamper proof caps on me for $140 as a code requirement.Another Tech never came or made any effort for a new appointment. I called them & after 24 hrs I got a response. The tech and his supervisor discussed and said the unit was functioning properly and did not warrant another visit and the warranty would not cover additional maintenance. My unit still freezes up, still wont reach temperature, and I am still out the Service call cost. Oh, and now if that gets filed with the warranty they will deny any future claims for the same issue.The front office did say the supervisor would call me since I called them out on a blatant lie. He/she never called.The responses I got are more lies. I was actually very cordial and understanding when the tech reached his skill limit. It was not until another appoint was never made and I was told the lies about my system functioning normally. The normal findings they achieved was only after they attempted to charge the system. At which point the tech agreed that it did give credibility to a blockages in the coolant lines. The companies response also does not mention the super heat values or how any setting below 72 freezes up my unit and hot days that limit can be 75 or more