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ComplaintsforNorman Regional
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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Norman Regional HME refuses to bill out insurance companies for services rendered as we have repeatedly tried to get them to. They are threatening to turn this account over to a collection company if we dont pay the whole bill instead of billing insurance. We feel this is unethical. You have permission to pursue this matter please.Business response
04/19/2024
November 2023- Global health insurance information was provided by facility incorrectly. As soon as Insurance was updated reflecting UHC for the 2023 calendar year a insurance claim was started and placed on hold pending completed Medical Necessity order for home oxygen from physician. January 2024 Insurance was updated to the Global Health Policy and claim was started and placed on hold pending completed medical necessity order for home oxygen from physician. Upon review both UHC and Global health are out of the window for a timely filing for insurance coverage for the following item. The account has been wrote off and patient currently has a $0.00 balance. They will be receiving a refund check for the $71.83 that was paid by the patient and/or patient representative on 12/12/2023. We will review with our billing company why patient was billed when accounts were placed on hold as this should of not have occurred.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.