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Complaint Details
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Initial Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
01/25/2023Customer response
03/21/2023
I am writing this email to inform you that I received a phone call from Mr. **** ****** the General Manager of Fowler Toyota *****, yesterday, regarding complaint #********.
************** promised to cancel all unrequested warranty policies and refund the costs charged to my loan.
I hereby withdraw my complaint and thank you and ************** for assisting me in resolving this issue. If you have any questions regarding this email, please do not hesitate to contact me.Initial Complaint
09/29/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
WENT TO FOWLER TOYOTA AFTER DOING A BUILD ONLINE FOR A TRUCK, I MET WITH THE SALESMAN SHOWED HIM THE TRUCK I BUILT ON LINE, IT WAS THEN PRICED UP AND THE TRUCK WAS ORDERED AND A DOWN PAYMENT WAS LEFT, I WAS TOLD WHEN ORDERING IT MIGHT TAKE 3-6 MONTHS FOR IT TO COME IN AND I WAS OK WITH THAT . TWO WEEKS LATER MY SALES MAN CALLS AND SAYS THEY HAVE THE TRUCK , I GO BACK TO FOWLER LOOK AT THE TRUCK AND MEET WITH MY SALESMAN THE NEXT DAY, FILLED OUT THE CREDIT APP AND THE FINANCING WAS DONE , AND MORE OF A DOWN PAYMENT WAS GIVEN . DEALING WITH THE GENTLEMAN THAT CLOSED THE LOAN WAS A NIGHTMARE AND I HAD TO GO BACK TWICE TO SIGN THE SAME CONTRACT. WAS SENT TO ANOTHER CLOSER , BOTH TIMES FOWLER TOYOTA TACKED ON OVER 4000 DOLLARS IN EXTRAS ON TO THE CONTRACT 1ST FEE WAS 895.00 FOR CARCO, SECOND WAS 3499.00 FOR SERVICE CONTRACT I TOLD THE GENTLEMAN I DID NOT WANT THIS AS THIS WAS A BRAND NEW TRUCK COVERED FOR 3 YEARS, 36 K MILES, HE WENT AND GOT SCOTT **** THE FINANCE MANAGER WHO CAME INTO THE ROOM AND TOLD ME IF I DIDNT TAKE IT I WASNT GETTING THE TRUCK OR THE LOAN. HE STATED THE LENDER REQUIRED IT AS PART OF THE DEAL, SO I CALLED THE LENDER AFTER SIGNING A CONTRACT WITH 4000 DOLLARS PLUS IN FEES I DIDNT WANT TO PAY, THE LENDER LOOKS UP THE DEAL ON MY VEHICLE AND SAYS THAT WAS NOT A CONDITION OF THE LOAN AND THOSE ARE OPTIONAL SERVICES OFFERED BY THE DEALERSHIP. I WAS PURCHASING A SECOND VEHICLE FROM THEM A HYUNDAI SANTA FE AND SCOTT **** DID THE EXACT SAME THING STATED" WE CANT GET THE DEAL DONE WITHOUT THIS AND IF YOU REFUSE WE CANT FUND THE DEAL" , AGAIN THIS WAS A DEAL THAT WASNT DONE, I HAD THE CAR A MONTH BEFORE THEY TOLD ME THE BANK WANTED TO REQUEST TAX PAPERS AND IT WOULD TAKE A FEW MORE WEEKS SO I TOLD THEM TO COME AND GET THE CAR, WHICH THEY DID.. I DO NOT FEEL THAT ANYONE THAT GOES TO A DEALERSHIP TO PURCHASE A NEW OR USED CAR SHOULD BE SUBJECT TO INTIMIDATION AND THREATS ON A 45K VEHICLE. THEY NEED TO REFUND THAT MONEY TO LENDER OR ME
Business response
10/01/2022
Dear Better Business Bureau,
In regards to Better Business Bureau complaint ********, ******************* explained "I spoke to ***************** and verified that she has received her down payment of $1,000 back and that she would not be liable for anything else on the ********. She told me she understood that and thanked me for calling."
It is standard practice as well as the law not to discuss the credit and deal specifics with an outside party without the consent of the customer. ******************* the Finance Director for Fowler Toyota in Norman assures all involved that **************************** has been made whole with the cancelled transaction involving the ********.
On behalf of Fowler Holding Company and Fowler Toyota, we apologize for the inconvenience. For any further details regarding the complaint, please feel free to reach out to me directly by phone. An open forum is not the place to discuss customers sensitive information.
Kind regards,
*****************************
Fowler Holding Company
Customer response
10/05/2022
Complaint: ********
I am rejecting this response because: This has nothing to do with the Santa fe it has to do with the 45k toyota tacoma i bought from your dealer ship , your finance manager is a very deceitful person, as for speaking to me on the phone yes, he did call me about the santa fe an i was very short and **** , never said more than yes or no and hung the phone up, i couldn't believe he had the audacity to call me after he tried to intimidate me in the finance office. I will be seeking legal counsel on this matter as i am sure from a post on the next door app that this is standard behavior from him and this dealership.. There have been over **************************** reference to him and Fowler toyota in norman. This response is unsatisfactory as i wasn't even speaking about the Santa fe an this complaint was about the **** plus he tacked on my paperwork and made it clear if i didnt pay it the lender would not close the deal. The lender states clearly they never told the dealership this as this was a brand new vehicle..
Sincerely,
***********************Business response
10/11/2022
Dear Better Business Bureau,
I believe there may be a timing issue. Our General Manager of Fowler Toyota in Norman spoke to *********************** specifically about the Santa Fe and her other purchase last week after our initial response. *********************** is correct. We misunderstood the original complaint from the Better Business Bureau on her behalf. My understanding is the complaint has been resolved. Once again, we apologize for her inconvenience and her experience at Fowler Toyota.
Kind Regards,
*****************************
Fowler Holding Company
Customer response
10/12/2022
Better Business Bureau:I was contacted by the General Manager of Fowler Toyota and he was very prompt in the handling of this matter. He was also very easy to deal with and understood exactly what i was saying. I appreciate the time he took to get this sorted out and taken care of. All of this was done with in hours and taken care.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
03/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
For some reason, Fowler Toyota registered my vehicle with CarFax. If I agreed to this, I need proof in writing that I did so. I am not pleased with Fowler in general; however, the specific complaint is that I keep getting deficiency e-mail notices from CarFax via "no reply option." I have chosen to have all my service needs performed elsewhere, and I am not behind on any of the service requirements on my 2018 Toyota Camry. I fear that when or if I decide to sell my car, CarFax will give a false report. I want to be un-registered with CarFax and I want Fowler Toyota to unregister me. I want no false reports to third parties regarding my car's service record. I will supply documentation of service when necessary, not a third party that doesn't know what I've done.Business response
03/25/2022
Dear Better Business Bureau,
In response to the Better Business Bureau case#******** for *****************, we believe we have corrected the concerns of the customer. ********************** is considered a CarFax Advantage Dealer. One of the advantages is our customers are automatically enrolled in a maintenance reminder program. By removing the customer, there is absolutely no negative effects to their CarFax report including the notices of deficiencies. As requested, the customer has been unregistered from the program (the vehicle was registered when we acquired the vehicle). Moving forward any maintenance performed to the vehicle will only be reported if the customers choice of servicing centers subscribes to CarFax. Otherwise, there will be no record sent to CarFax.
CarFax has assured us the customer will be removed from their data base for all future maintenance reminders. On behalf of Fowler Holding Company and Fowler Toyota, we apologize for any inconvenience.
Kind regards,
*****************************
Fowler Holding Company
Customer response
03/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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