Business ProfileforWhite Knight Pest Control

I've been trying to cancel my account. I tried doing so by sending an email; I got an email back stating that they had tried to reach out. I am not sure if they did. So I tried calling today. I've been with them since 7/21. Naturally they want to know why I am canceling. Simply - I just don't want/ need the service. They couldn't accept that and continued to ask if it's price, service, etc. At this point I've talked to 3 customer advocates... each one wanting to speak over me and not able to produce any detailed statement to show where this money is owed from. The bottom of the document just has 6 lines of invoices with a date of 5/17. Better business records need to be kept, period. I truly feel that their lack of detailed documents is a tactic to pressure customers into staying. If I was 6 months behind in payments... why am I only hearing it when I am trying to cancel services and why are you continuing to preform services. Not once has the online portal shown a balance past due. If I truly am past due why has no correspondence been attempted? Our call ended with a supervisor not being able to take my call but will try to "edit" the statement and reach out to me. Red flag!!! So now I'm expecting a doctored statement to read whatever they want it to say to try to pressure me into overpaying for services. The attached document is the file I was sent on my call today. "Manual reoccurring billing"... again red flag.