ComplaintsforMcGovern Sprinklers & Landscaping

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9Sep22, ******** Sprinklers agreed to install a solution to watering 2 bushes and 2 trees on our propertys sprinklers. The work occurred and no invoice was provided. Despite the work was not to quality, we DID NOT RECEIVE an invoice. My wife and I serve in the Army and were sent overseas to ********** (hence the need for sprinklers to be correct). Our mail was forwarded to our DPO address, yet no invoice was received. My wife traveled back to America to tend to administrative issues. We canceled the mail forwarding mid Jan knowing she would be there by Feb23. We then DID receive an invoice marked final notice from ********. We have not seen a prior invoice. That invoice expressed further action will be taken if not paid in full by 25Jan23. That date had come and gone by the time she saw the mail. In a good will effort she visited the companys physical address, at 4:40pm on 14Feb2023, hoping for an in-person conversation as this was the FIRST invoice we had eyes on and there was no itemization or justification of total due. ******** is a gravel road farmhouse with no office space available to have a professional conversation. She was greeted by a female who rapidly became defensive despite my wife assuring here she is not accusing her of anything; simply explaining our unique situation. The female expressed that there was a lien on the property already and she is the one that files those leans and they cost money. She provided an email address of the owner (information we did not have). My wife then politely emailed the owner asking for copies of the original invoices to explain the charge. He responded with a newly generated invoice dated for the day of service to include late fees. This was NOT the original ($100 late fees the day of service?). He also typed Please make sure you pay in full because this is already out for collections. We HAVE NOT RECEIVED ANY CERTIFIED LETTERS FROM THIS BUSINESS. Threats, coercion, and inventing invoices is wrong. A scam.

  Business response

  02/19/2023

  ********************** Sprinklers & Landscaping, LLC was hired by the ******** to install new heads and bubblers in their back and side yards.The work was completed and invoiced at the beginning of the next month. The work was completed to the ******** satisfaction after inspection from them and in a timely manner. ******************* said they left the very next day and have not been home since. She said she did not receive all her mail and couldnt contact us by mail, email or phone during that time. **********************s has sent 5 notices for payment. One original itemized statement and 4 late notices. After the final attempts the Cleveland ******************** sent a certified letter notice that was returned and unable to forward. The ******** have never contacted our office before February 14, 2023 to address this issue. They could had called the same number that they requested services from. When she came out she stated multiple times that she doesnt get all of her mail when they have it forwarded. Mrs. ********************** stated that we understand that and it would have been different if she had let us know and contacted us during the past 5 months when she knew she should had been expecting a bill due from services she ordered and received. ******************* was given info that she could call or text the same number they called for services or email which she did email requesting another itemized invoice that was provided and another email asking for the same invoice that was provided again. ********************** Sprinklers & Landscaping LLC did file a lien due to zero contact from the ******** since services were provided in August 2022. The ******** account is out for collections for past due balances from the original invoice that has now been provided 6 times along with the attempted certified letter sent by the Cleveland ********************. ********************** Sprinklers & Landscaping, LLC stands behind all our work and has for the last 31 years.
  
  **** **********************- Owner

  Customer response

  02/27/2023

  
  Complaint: ********
  
  

  I am rejecting this response because:  My primary complaint is the lack of bookkeeping and the continued invention of facts by **********************.  This response further expresses the lack of records ********************** Sprinklers maintains.  There remains to be a lack of proof that invoices of any kind were sent. If a certified letter was sent then there should be minimum receipt proof of that one invoice.  Here are additional invented facts. It was stated we could have called or text the number Mrs. ********************** provided to ******************* which was the "same number [we] called for services", however that number provided was different from what we called initially.  Mrs. ********************** also said there was a lien on the property because she is the one that files those; still no evidence of this.  We did not state we were satisfied with the work the day of service nor any day after to date.  Truth is we were never asked if were were satisfied and we were not satisfied.  I had to have the work corrected by a skilled laborer at an additional expense.  ******************* did not say we left the country the next day; she stated we left a few days after.  ******************* did not go to the shop at closing, it was 20 minutes prior to closing; a reasonable amount of time to have a few invoices printed.  It has been well stated that phone calls are not possible were we are stationed, so the suggestion that a call could have been made to the number services were initiated is redundant and demonstrates a lack of listening to a customer.  ******************* asked if an email could be provided.  Mrs. ********************** replied they prefer email because it saves stamps; however there is still no email address listed on their website, nor did they ask for an email when services were arranged. There is no proof of collection being filed (although our check was cashed BY ********************** not a collection agency), no proof a certified letter was sent, and no proof that 6 invoices were sent.  "Standing behind your work" should include the bookkeeping side.  We are asking for proof these items existed and were in fact sent.  The only "copies" we received is one newly generated invoice with late fees. We ask that ********************** be truthful of the legal matters that they took by showing proof.  If they cannot show proof then they are guilty of exaggerate legal actions. Threats and coercion are still not an appropriate business model and is disrespectful to customers and are considered "psychological assault".  Please show proof of all actions (including legal) or issue a full refund.
  

  
  

  Sincerely,
  
  *************************

  Business response

  03/06/2023

  This is in response to *****************:                                                 
  ******** Sprinklers & Landscaping,LLC doesnt invent invoices. We bill out for services due. We sent out invoices which is what first brought ******************* to our shop in the first place so she got an invoice at some point. Attached is a notice from the Cleveland ******************** that was made in an attempt to notify them, it came back undeliverable. She did state that they dont always get their mail when it is forwarded to them. We were told when we were repairing the system that we were there because they had a previous company try to fix it and they couldnt. The work was completed to ******** satisfaction after inspection from them, they were there watching while the repair was being completed in a timely manner and even bought our service tech breakfast. ******************* did say they left the very next day. ******************* was told she could have called/text the number they had when they first ordered service and was given **** ********s direct number to call/text as well. Zero threats have been made. We dont want to file liens but when a client avoids/disappears with zero communication this is our first line of legal action. ******************* kept wanting to throw the blame on us for not receiving all of her mail or for us not trying harder to contact her. We sent 5 invoices in an attempt to collect before we filed a lien. The ******** knew they hired us and a bill would be due. We never heard from them again until February 14, 2023. We dont want to make things harder for anyone. This is just how we operate, if you hire us, we will bill you. If you dont pay, we will have to file a lien or take further legal action. We did receive a check from the ******** on February 21 and once its processed and clears, we will release the lien off of their property.  We are unable to attach all invoices due to the BBB restrictions. 
  Owner- **** ********
  

  Customer response

  03/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:My wife requested invoices 14Feb. I am pleased to finally see some invoices. It is disrespectful it has taken this long. We have not blamed anyone outside of the ******** on mail delivery issues. She was explaining our situation and advising more communication options for customers.
  ******** is sorely mistaken that they were repairing the system...a previous company could not fix. I needed heads added and all other companies were booked. We did not watch the Tech, express 100% satisfaction, nor state we left the next day. The work was not completed in a timely manner as claimed. Documents state 4 hours of labor charged, at the rate of $78.75 an hour/$315 for 4 hours?? That is unrealistic. Average Oklahoma Irrigation Spc gets approx. $23.35-27.75 an hour.
  A check for $589.14, was mailed and cleared my bank 24Feb with For deposit only ******** Sprinkler stamp on the back, not a collection agency. Emails and BBB
  response state this bill was sent to collection and I asked for proof. No proof?  The 'Clerk' attachment showed post-marked 29Dec. My wife receive one invoice upon returning to the States which said FINAL NOTICE FURTHER ACTION WILL BE TAKEN IF PAYMENT NOT RECEIVED IN FULL By Januray 25, 2023 (spelling error included, see attached). Why would threats be made on a January invoice when a letter was returned 29Dec? I called the ************* and a lien against our property remains and was filed 28Dec for $489.14.
  ******** coerced us to pay immediately without disclosure of information and documentation despite requests. 8Mar they stated lien would be released after check cleared yet lien remains. They do not portray any semblance of reputable bookkeeping or labor rates and should be audited at once. I still request 100% refund to satisfy this issue completely for the extortion, threats, coercion, and psychological abuse they have done to us through this matter.
  
  Sincerely,
  
  *************************

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