Business ProfileforClassen Urgent Care Clinic LLC

I encourage anyone to rethink their choice before going to any of the locations for Classen Urgent Care. Their reviews are inflated and they block most negative reviews from their ******** page. Everything in this review is factual backed with documents, email, voicemails and recordings of conversations.I visited their ***** location in Sept 2021. An insurance issue at the time caused them to overcharge me. Once it was resolved, it was determined they owed me a refund of $66. I called multiple times but kept getting told to call back in 2 weeks if I didn't see it. After weeks of this, I got more assertive. They told me they would be mailing the refund. They failed to tell me it was mailed certified. I received no post office notices. They forced me to pick it ** in person but I only had a few days before the check expired and did not make it to the bank before it expired due to work hours conflicting with bank hours. For months, they ignored me. I filed a complaint here and they even ignored the BBB. In July they told me finally they'd reissue it and stated I'd have to pick it up. They again mailed it without telling me. I didn't receive it. I spoke to a very hateful man yesterday 7/28/2022 who made false accusations against me, wouldn't let me speak, kept talking in circles and finally threatened me with his lawyer that he said cost 400/hr. He told me I was rude and then went on a rage filled rant about my negative reviews, threatened me again with legal action because I wanted my refund. Then he hung up on me. I have the entire conversation recorded and told him it was being recorded. Aside from holding my refund for almost a year, their provider that saw me was not competent, grossly misdiagnosed me and they should be glad I got a second opinion and am not proceeding with a malpractice suit.As stated their reviews are inflated and their own employees have reviews out there including from office manager *******. You have been warned!