ComplaintsforExpress Style Trial
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Complaint Details
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Initial Complaint
06/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I accepted express clothing subscription free offer for a month. None of my selection were sent to me. I closed my account prior to the end of subscription but the company charged my account and just recently charged me 200 dollars for items I dont have. I finally was able to get a response from them and the customer representative had the nerve to tell me my account was closed on a wrong date and I never returned their items.I gave them screenshots of when I actually closed my account and told them their items were returned untouched. As they were way to big for my body type. Instead of doing their investigation into this I was asked to provide an item number and the names of all the clothing that I had receivedI am appalled at the lack of professionalism and the amount of excuses and lies from this department. I will make sure no women with any sense is aware to never get involved with this scam of a business. I used to love this store and buy all my business attire but I promise you never again I will give my hard earned money to whatever or whoever is running express corporation.Initial Complaint
01/25/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I signed up for this subscription service and have been unhappy since the start. They dont ship items timely, most are shrunk, and they send stuff thats out of season. I asked them to cancel my subscription Last month and they still have not. I want my money refunded and membership canceled effective immediately.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.