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ComplaintsforMainer Auto Group, LP
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought an extended warranty through them on a car I sold. The dealer and even **** Corporate told me the only entity that could refund my money for the unused portion of the warranty is Mainer Ford, whom I bought it through. I have called 5 times over the course of the last month, left two voicemails with the finance person, and the last time asked for accounting. They gave me the email address of the finance person and told me what documents to send. I still have not heard anything from them at all let alone a status on the refund or a status of if they are even working on it. The 3rd time I called, it sounded like a manger answered his line, and he said I assure you he will call you back shortly. That was over 3 weeks ago.Business response
09/27/2022
I am in receipt of your September 20, 2022 letter referencing ID #********. Suffice it to sai; that the dissatisfaction written about by the customer is embarrassing and the inattention to this matter prior to your involvement is not acceptable. We pride ourselves on exceeding our customers' expectations as evidenced by our online ****** reviews (the highest in the state for a **** dealer), as well as our recognition as the only **** dealer in ******** to receive-the **** President's ***** the last two years in a row. In any case, we have mailed the customer the reimbursement due him, copy of the check enclosed. I apologize for this and will be taking steps to ensure it does not happen again in the future. Thank you for the opportunity to respond to this matCustomer response
09/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.