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Find a Location

Keith's Transmissions has 1 locations, listed below.

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    Business ProfileforKeith's Transmissions

    Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers Automatic Transmission Repair.

    Business Details

    Location of This Business
    3221 S.W. 29th, Oklahoma City, OK 73119
    BBB File Opened:
    1/10/1990
    Years in Business:
    38
    Business Started:
    1/1/1986
    Business Started Locally:
    1/1/1986
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Keith Lee, Owner
    • Ray Cash
    Contact Information

    Principal

    • Mr. Keith Lee, Owner

    Customer Contact

    • Ray Cash

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I had truck towed to Keiths Transmissions for repairs. Was told to expect a week for repairs. It took 9 business days. Were told that he would call when its ready. The only communication from this shop occurred when I called them. He was aggravated by calls and it was a nuisance. When truck was picked up, it wouldnt reach speeds and shifting issues. Took it back and trans fluid needed to be flushed - another 3.5 days. I tried to sell the truck in late July and had a buyer who took for inspection who reported it was leaking trans fluid. Had 2 other mechanics verify leaking (one stated 6/10 when asked how bad). When I called to ask about warranties he sounded aggravated. Wife drops it off on Monday morning Aug 28.I called Wed Aug 30 and says he only saw 1 drop of trans fluid. Explained not what other mechanics claimed. He got aggravated and refused to provide timing of repairs completion. I called Sep 5. Irritated, complains its 2 hrs after a holiday, why would I call this early. Say I talked to him last Wednesday and calling for an update. I am told he will call me when its ready. No communication. Wife and daughter go on Sep 7 for status and its in the lot. Daughter made small talk with a tech (who said most of the repairs being done were warranty jobs), he blew up on my wife tossing the key to her saying take it. Daughter goes in and he yells at her that my wife was cussing him and take the truck followed by excuses about his techs which he was firing that night. My daughter says he has had it almost 2 weeks AGAIN. He claims he replaced gaskets. She gives the key back and says verify its drivable and that its not leaking.We decided we needed the vehicle back, tired of his attitude and lack of concern for our time, so picked up the vehicle even though it hadnt been looked at yet. Drove to the nearest oil change place and confirm it has with picture proof. We will have to sell it at a decent loss of value due to the transmission not being right.
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    Local BBB

    Better Business Bureau Serving Central Oklahoma

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