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ComplaintsforLinde Welding Gas & Equipment Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
After internal audit within the company they determined that I was not in Possession of any of the tanks they claimed I have. After recognizing I do not have the tanks, they will not refund any money for the rental fees that I already paidBusiness response
05/10/2022
Good morning, in our attempt to respond to the attached complaint, we are needing more information. Can you obtain an account # and/or account name so we can research the situation and register a response.Business response
05/17/2022
Response to ID ********
Linde Gas & Equipment
Complainant ceased doing business with LG&E on Aug 6, 2021, all tanks were picked up from customer site. Upon review of account, there was a balance of cylinders remaining.
Complainant r contacted LG&E on Dec 7, 2021 to dispute the rent charging to customer. A review was conducted and concluded in January and cylinder balance adjusted to the net of 3 missing cylinders.
Loss of use for the value of 3 missing tanks quoted at $1,870.45
Rent paid Oct, Nov, Dec $ 1,897.78 ( Jan through March 2022 rent billed was credited from account on March 30, 2022)
Rent due for 3 tanks not returned for **** Feb, Mar 2022 $ 191.52
Complainant owes Linde Gas & Equipment **** $ 164.19
We thought the agreement with the customer was the amount we would owe for rent paid offset the amount the customer would owe for loss of use charges for the tanks.
Linde Gas & Equipment has reached back out to the complainant on 5-12-22 to resolve.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.