ComplaintsforBancFirst
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
JULY 4, 2024. BANCFIRST ALLOWED TWO OVER $500 TRANSACTIONS TOTALLY ALMOST $1,100.00 TO BR FRAUDULENTLY WITHDRAWN FROM MY ACCOUNT. THEY DID NOT NOTIFY ME THAT AS A RESULT OF THIS, I WAS $900 OVERDRAWN. I CALLED ON JULY 5, 2024 TO REPORT. THEY ADVISED THEY WERE FILING A FRAUD DISPUTE. I THEN CALLED ON JULY 8, 2024 AND WAS TOLD THAT NO FRAUD REPORT HAD BEEN FILED. I THEN ASKED THAT IT BE FILED AND WAS TOLD BY TWO PEOPLE I WOULD HAVE PROVISIONARY FUNDS PLACED BACK IN MY ACCOUNT IN 3 TO 4 DAYS. I STILL HAVE NOT RECEIVED THAT MONEY. CALLED TODAY TO CHECK AND WAS TOLD THAT THEY ARE NOT ALLOWED TO TELL PEOPLE WHEN TO EXPECT THE PROVISIONARY MONEY BACK IN ACCOUNT. I AM TIRED OF BEING GIVEN THE RUNAROUND. I HAVE BEEN MORE THAN PATIENT AND THEY ARE NOT HELPING ME WITH THIS AT ALL.Initial Complaint
05/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This complaint is in regards to a trust account at BancFirst in ******, OK for myself and brother that was established by our parents in Jan. 2004.Mom passed in 2017 and Dad passed on May 15, 2023. Dad remarried in 2019.After Dads passing, we learned that his new wife, even though was not a signer, was writing checks from the trust account unlawfully, totaling $9441. Additionally, money transfers to her personal account from the trust account at ********************** totaling $8144.43.After discovering the misuse of the trust, we went to the bank directly to attempt to recover the funds that were used/withdrawn illegally.They responded that it was our job to police the account However, we were unable to take possession of the account until an EIN was established, which was after Dads passing, on May 23. All of these transactions took place before this date.In addition, on June 30, 2023, an actual Police report was filed with the Okfuskee ********************** with no results. Im seeking help from the BBB after no results from speaking with the bank President directly and filing a report with the sheriffs office. Not only to recollect what was illegally taken but also to have the bank invested for not properly following the trust protocol. I would like it documented in hopes it will keep it from happening to anyone else in the futureInitial Complaint
04/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My dad put $6,000 down for a car for me in 2019. Up until covid everything was fine. My job was required to shutdown due to covid, which made me fall behind on payments, I was still paying every month but April at the bank kept reporting it late. Because of this my credit score has dropped so bad. I reached out to see if I could get a small loan or if I could refinance and she said my credit was too low and because I had a charge off account she couldnt do it. I even asked if they could add the charge off to my car note. The motor in my car has went out, and that is how I know all this was going on, otherwise I would have no idea. Then yesterday I got a call from the auction wanting my car because ***** told him to get it. That means if I did get it taken the rent even going to give me the chance to get it caught up, they were just going to sell. Today April called me to the bank to meet with the president and he was very rude and unprofessional. I just walked out.Initial Complaint
01/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Please see attached file.
First, I usually buy rolfs of quarters at the drive through at Bancfirst Okemah then go immediately to the laundromat and do my wash. On one occasion the quarter rolf was missing a quarter. Rather surprising since the coin rolls are counted in a machine. Nothing I could really do about it and one quarter short was not a big deal. Since I happened to have some extra charge to cover the missing quarter I avoided the short change. Further, there was no way I was going to go back to the bank to recover one quarter.
More recently l, again, was on my way to the laundromat and needed some quarters. I stopped by Bancfirst drive through and cashed a five-dollar check. It was sometime after ten o'clock in the morning. Note; I have enclosed a copy of that check. The teller asked me if I wanted quarters or dollar bills. I replied, "t don't care." The teller gave me five dollars in quarters put into an envelope w/the flap tucking the quarters neatly inside. I didn't count the quarters and went directly to do my laundry. As I opened the Bancfirst envelop t use the quarters, the machine stopped w/three more quarters needed. There were not three more quarters in the envelope. I was not going to go back to the bank and I again came up w/the extra charge to cover my shortage.
I can understand a machine malfunction but A teller missing a three-quarter count is very strange. I simply decided I would not get lose change any more. I have mixed feelings about seventy-five cents but other incidents are taking place that in my opinion, are illegal and committing fraud. The removal of a deposit w/out checking w/the customer, me. See below.
Second issue; I receive a portion of a pension in a divorce settlement. It isn't a large amount but big enough to cover an electric bill and trash pick-up bill. This money is put into my checking account on the first day of each month. On November 1, 2021 the pension check from Boeing North American Payment appeared in my checking account. I paid bills w/that money. On November 18, 2021 State Street RS/Debit was allowed to enter my checking account and take the pension money w/out notice. Who is State Street? I have no idea? My Bancfirst allowed this removal w/out notice. How frightening this is for anyone but I am 81 years old and live alone. I have no back up. I pay bills w/that money and it is pure luck that i had money to cover the removal of these finds. Note; I have enclosed a copy of the statement revealing the deposit and removal. Unbeknown to me, my ex-husband had passed away October 13,2021 and I have an enquiry letter out to Boeing Retirement Beneficiaries asking; for an accounting of that retirement fund and the law that covers what happens upon the death of the employee. As of this date, I have not received a reply. In the meantime, the $120.59 was taken from my checking account w/out notice or any thought of protecting me, the customer. The money has not been returned to my checking account.
On a positive note; the local Republican Party held meetings at Bancfirst (Note: they don't any more). I don't know if a fee was charged or not but it was a nice meeting room and good location for all of us. Nice for our community.
Recently, I asked ***** ***** if it was possible to use an office or room for a meeting w/my senator and representative and he said yes. There was no problem. I appreciated that gesture. I really want to meet my representatives in a face-to-face meeting so they can put a face to the letters I write w/reat concerns about government and other agencies. As a side note I wonder if our governor would replace his suit w/a pair of jeans and come visit Okemah and talk w/me about matters that are important to elders in rural communities?Initial Complaint
11/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
i bought a money order in the amount of $1,522.50 through PLS cashing check at ************************************* which money order is payable by bancfirst, this money order was taken after i put it on the mail and all the information was changed and cashed by another person attached you will have two copies the original money order and the one that they fixed to cash it under a persons name *****************************, this money order was sent to pay my rent of the month now, I cant pay rent, I don't know how The bancfirst didn't notice how even in the picture looks like they put whiteout in my information to make this scam. i need them to retract this payment who ever put this through didnt even notice or look at the money order
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.