ComplaintsforCentral Systems, Inc.
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Complaint Details
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Initial Complaint
01/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Central Systems installed an alarm system at my residence in the amount of $1,320.41. In April 2022 they claimed I did not pay the full amount of the system. They only received 1/2 of the total payment. I told them I paid in full at the time of signing the contract. They said they would look into it and continued to call for weeks. I finally told them I would pay the $650.13 in good faith, then look into it when I return to ********.It has been nearly a year and they still refuse to refund the overpayment (1/2 of the total cost I paid in good faith) of $650.13. I have given them a copy of my bank statements that clearly show I over paid. 11/12/21 $650.13 11/12/21 $670.10 04/11/21 $650.31 ****** has become extremely rude as well as their accounting department. They both refuse to acknowledge receipt of all three payments. They claim the payment on 11/12/21 of $650.13 was declined, but in fact it was taken out of my account. They also claim they cannot verify if the amount was received by them because they use a 3rd party for their payment system. I don't see how a 3rd party is any of my concern. My bank statements clearly show the money was sent to Central Systems, Inc.Business response
02/02/2023
we never received the funds she didnt want to ask bank where it went when drawn from the account. We only show 3 times we actually got fundsCustomer response
02/02/2023
Complaint: ********I am rejecting this response because:I have more than proven to them thr fundswere withdrawn. How am I suppose to have my bank track down funds that were initiated by Central Systems. It was their processing system that withdrew the funds not my bank.Sincerely,***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.