Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Bob Howard Chevrolet has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBob Howard Chevrolet

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/11/2022

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13130 Broadway Ext., Oklahoma City, OK 73114
    BBB File Opened:
    10/24/2022
    Years in Business:
    35
    Business Started:
    9/30/1988
    Business Started Locally:
    9/30/1988
    Accredited Since:
    11/11/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 19 UD 2548 for this business, issued by OK Used Vehicle & Parts Comm.. The expiration date of this license is 12/31/2025.

    These agencies may include:

    OK Used Vehicle & Parts Comm.

    4400 Will Rogers Parkway

    Oklahoma City OK 73108

    (405) 949-2626

    Type of Entity:
    Corporation
    Business Management
    • Mr. Rob Smith, Marketing Director
    Contact Information

    Principal

    • Mr. Rob Smith, Marketing Director

    Customer Contact

    • Mr. Rob Smith, Marketing Director

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had the engine light come on and lost engine power on our 2023 Chevrolet Equinox this past Saturday, July 13th 2024. I was close to the dealership and pulled into the service **** at 4:40 pm. The advisor told me the techs were gone for the weekend and to come back Monday morning (July 15th). FYI: We had this same problem in ************** less than a month ago; that GM dealer said it was the fuel pressure regulator and didnt have the part and didnt know when they could get it. My husband and I decided to return home anyway since the engine light had gone out the next day (we thought it may have been a vapor lock).I was at Bob Howard Chevrolet in OKC @ 7 am this morning and, again, the engine light had gone out on Sunday and car was performing. So now I am told that the engine light needed to be on and they couldnt help me. The service advisor did check the code and it showed the fuel pressure regulator was the issue again - the same code the ** GM dealership received. I called the service manager when I got home and Mr. ********************* said the engine light needed to be on because they couldnt just throw parts into the car hoping it would fix the problem and the dealership wouldnt be reimbursed for the warranty work. Do I need to drive the car through the showroom window to get this fixed? Just kiddingI bought this car for it to be reliable. Checking the internet, apparently this has become an issue with the Equinox. If GM knows it is an issue, surely some other dealership has figured it out what it takes to fix it. Our car is still under warranty - are they waiting until I have to pay for the job? We love GM products but I guess after buying two trucks and this car isnt enough for *** Howard.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Breanna L

    1 star

    07/18/2024

    If I could leave no stars I would. We bought a vehicle from this dealership on a Saturday, we were told our car would be ready for pick up due to just needing possible power steering fluid and oil change . Monday comes around we are told it will be ready in the afternoon after messaging them again to find answers they said it will be ready the following day. We had to message them everyday for 2 weeks to see when were getting our vehicle, they wouldnt give updates when asked, it was like pulling teeth just to get someone to tell us what was going on everyday. This process of being able to get our vehicle took 2 weeks and during this we were told it would be ready every single day then other situations started to pop up. It needed a new tire sensor, and they were waiting for the part to come in, then few days later it wasnt the tire sensor they were waiting for a whole new steering pump or column to come in. I wasn't getting straight answers from either the salesmen or the service department. The day we got our vehicle we waited an hour because they lost our keys and they were playing it off and not telling us what was going on besides getting paperwork together the paperwork was already finished. After getting our vehicle we got in contact with the General *******************, he told us he wanted to make it better we agreed to our compensation and never heard when we need to go up there to receive it. Still havent heard from him when we reached back out. The communication with this business was the worst Ive ever dealt with, could not get the truth out of them, and still we have not been compensated from *** like he said we would be.

    Local BBB

    Better Business Bureau Serving Central Oklahoma

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.