Business ProfileforBob Howard CJDR

In March 2022, I purchased a 2015 ********** Tiguan from *** Howard, CGD. During the test drive, I discovered that the sunroof's cover was missing. According to my salesman *********************, I only needed to visit the service department, and they will take care of the problem at no cost to me. Accepting the car, thinking the problem would be fixed.I booked an appointment for July 9, 2022. ********************* was the advisor assigned to me. My car was there for a few days. I had to make several calls, but nobody answered. After a while, I texted ****** who responded. She advised me to contact ********** directly because they did not feel comfortable removing the glass in order to install the cover inside the car. She said they would place the necessary order and get back to me when the part was ready for pickup. After that, I was to take my car to ********** so they could install the part.she also assured me during the call that they would communicate this information to **********, so it would be easy for me to just book the appointment.I waited patiently until August 30th, 2022, to call and text ******, knowing that everyone was busy at this time. I opted to schedule another appointment with the service department after making several attempts to get a response. When I arrived, ****** informed me that she would not be able to work on my car because of a hand injury as soon as I entered the office. Nonetheless, she advised me to go directly to ********** to order the part and have them install it. Now the problem is that no part number was provided, and I was also directed to contact my salesman, ******, for clarification on how the repair would be paid for. I felt like I was starting from scratch without any help. I called him, and he assured me that the repairs would be covered under my warranty, so I didn't have to worry. There are additional issues in which are included in the attachment below as the issue is not resolved.