ComplaintsforClassic Chevrolet NW EXPY

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Oil seal failure on new car several defective item console peeling charger output has a fine line crack, wifi being reset several time now complete failure not cover by warranty. Car drop off 5/22/24 at Classic Chevrolet car was diagnose 5/23/24 Price [Primary]: 100 : ELECTRICAL SYSTEMS DIAGNOSIS $0.00 [Other]: DTC U0198 SETTING, DETERMINED TELEMATIC CONTROL MODULE TO BE FAILING- PRICE EXCHANGE $795.11 [Primary]: 500 : TELL US MORE $0.00 Oil Pan Gasket: RESEAL ENGINE OIL PAN (LEAKS, SEE PICTURE) 9487 $2833.77 4 Wheel Alignment: PERFORM ALIGNMENT (IF ENGINE OIL PAN RESEALED) 9487 $99.95 [Primary]: TR : RR TIRE REPAIR $25.00 Tires - 1: MOUNT AND BALANCE 1 TIRE- HAS NAIL UN UNREPAIRABLE ZONE- PRICE 245/40/20 ******** EAGLE $300.10 [Primary]: 25 : 25 $0.00 [Other]: REPLACE TRANSMISSION OIL FILTER 9487 (GM SCHEDULED MAINTENANCE DUE EVERY 45K MILES) $735.46 Cabin Air Filter Replacement: REPLACE HEPA FILTER 9487 -MAINTENANCE $96.82 Engine Air Filter Replacement: REPLACE ENGINE AIR FILTER, FOUND ENGINE AIR FILTER DIRTY $83.14 DIFFERENTIAL SYNTHETIC REAR FLUID EXCHANGE SERVICE (3QTS): MOC REAR DIFF SERVICE, GM SUGGEST SERVICE AT ****** MILES $150.45 Complete ******************** MOC COMPLETE FUEL SYSTEM SERVICE, GM SUGGEST SERVICE AT ****** MILES $310.25 Classic change their name from Smicklas. When I talked about the excessive charges and asked them, did they check the system to confirm these items had already been done they told me all they did was look at the mileage even though Ive been doing business with this company for over 10 years they some same employees were from Smicklas. They have had the car since May 22 knew they did not have the mechanics told me on May 25. They would move my car to the front of the line because they couldnt provide a rental and the warranty contract cannot secure a rental. Colton ******* advisor. additional charges are fraud.Car is sitting .Classic hire Mechanics 6//12 personal insurance provide rental

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 6th, 2022 I went to Smicklas Chevrolet to purchase a vehicle. I was on a very limited budget and found that the car was within the range of what I could afford as I had pre-approval from my ************ and everything set up before going. When I got there the dealer increased the price $695.00 from our initial conversation. What they had told me was that this was a required Resistall treatment that was already applied to the vehicle and there was nothing I could do. This is not fair to consumers as it does not give us a choice, and if we are on a budget we cannot afford sudden "required" changes as this. Though I was able to find a way this still bothers me that what normally would be an optional product was forced onto consumers without thought or remorse. I only seek that I be allowed to cancel this off and have the balance of it posted to the principle of my loan and I am not seeking cash.

  Business response

  03/27/2023

  We understand the vehicle had a product added and that meant additional cost for you to purchase the vehicle. Unfortunately, the product can't be removed and we are not able to refund the product. The good news is you have the product installed and the full warranty included that protects your investment.  Thank you for your feedback. 

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March of 2022 I purchased my 2016 jeep from Smicklass ***** in ***. I purchased a warranty because I was told it would cover anything that went wrong. After having approx a month the rear differential went out. I then learned my warranty does not cover aftermarket parts (which were added prior to my purchase) That cost me 6k. The jeep has since been in for multiple issues. I paid and took to another shop where I was told the work that was done was installed incorrectly by smicklass and now needs redone. ***** were left so loose that I was told I was lucky my jeep did not flip while driving to their shop. I have been speaking with the *************** and he has agreed to only pay half of the 3k it will take to repair their mistakes. He keeps reminding me it was sold as is. I understand that but the repairs were not properly done and now I need to pay more to have corrected. He refused to give me info for who his supervisor is. I have the documentation from where my jeep is currently stating this is due to being installed incorrectly. I am simply asking they pay for the full amount of having to fix their mistake.

  Business response

  01/26/2023

  The client has been in contact with the ** of the dealership and the ** has made an attempt to resolve with the client, having both parties pay a percentage of the repairs. 

• Initial Complaint

  12/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to the dealership twice for service service on October 29th by with wife's car then on December 16th. When i took my b wifes car they told me she needed a cabin air filter IMMEDIATELY. I told them I would change it and when i went home to change it there was nothing wrong with it(see pictures attached). I complained and asked for a manger and he never cobtactes. Also the car is still stalling at lights and the breaks squek and they refused to address that. On December 16th i took my truck for an oil change when I went to checkout they charged me when the salesman said i have 3 years of free oil changes. The service guy laughed at me and became disrespectful. O then handed him a coupon from his dealership sent me on the nail that would have made the oil change $20 cheaper and he refused to accept it. I call the manager and we had several conversations where he was rude, trying to provoke me and laughed at me and hung up the phone. I called to speak to the general manager and he has refused to take jy call. All i wanted was refund for both services because the way I was treated and they refuse to do that. I want a refund and the sales manager fired!

  Business response

  12/19/2022

  ***** the ** has called and left messages in an attempt to resolve. 

  Customer response

  12/20/2022

  
  Complaint: ********
  
  I am rejecting this response because no one has reached out to me. I have no missed calls. 
  
  Sincerely,
  
  ***************************

  Business response

  12/28/2022

  I am told you have been contacted, my GM was calling you from his cell phone and his phone records showed he called this number many times. Let me know if your concerns have not been addressed. 

• Initial Complaint

  11/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Monday, Nov. 21, 2022, I went to Smicklas Chevrolet to test-drive a used 2019 **** Escape for my daughter. The advertised price of $16,595, shown on multiple websites, including CarFax and Cars.com, looked appealing, as did the vehicle's maintenance record.After the test drive, I was ready to buy it, and I told the salesman that I would pay the advertised price, but would not pay the "required" doc fee. He said he would discuss it with his manager. He returned with a sheet of paper that did not show a doc fee, but instead included a different "required" fee: $695 for a three-year service agreement for a product called Resistall. I told him I didn't believe that fee was required, but he insisted that Smicklas requires it on all used-vehicle purchases. Additionally, the sheet of paper reflected a base price that EXCEEDED the advertised price by several hundred dollars.Ultimately I agreed to a bottom-line price of the advertised price plus the Resistall. He had me sign something on his computer, and when I clicked the "finish" button, it pulled up a screen showing completely optional packages, one of which was the $695 ***************** agreement. After reading it, I told the salesman he had deceived me by insisting the Resistall package was mandatory. The salesman continued to insist it was mandatory and said it was a fairly new policy at Smicklas, and that the computer system simply had not updated to reflect it as mandatory. "I can't sell you the car without it," he said.I still felt deceived but continued my purchase. Last night while going through the paperwork I signed in the *************** I read the contract for the Resistall coverage. In plain language and in bold letters, it says that purchasing the Resistall coverage is not required to buy the vehicle. I seek a refund of $695 plus an extra $100 for my time and effort to file this complaint, as I not only did not want the Resistall coverage, I tried multiple times to buy the vehicle without it.

  Business response

  11/29/2022

  ***** the ** of Smicklas has been in contact with the client and will resolve to the customers satisfaction. 

• Initial Complaint

  08/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Monday, July 19, 2021, I had my windshield wipers repaired along with other things at Smicklas Chevrolet. The ball joints had separated from their sockets during use and failed. On August 3rd 2022, I received a recall notice from GM regarding this issue. It states that the repair will be fixed at no cost, or if repair has already been done, then it can be reimbursed. It said in the recall notice that the reimbursement can be expedited if you go to the dealership where the repair was done. I called the service department and the man I spoke to confirmed in their system that the repair was done on July 19th, 2021. I went to Smicklas on August 4th with the paperwork I received. I was unable to find the original invoice, but since they can find the repair in their system, it should not be any problem to print it out again. I do have the credit card statement showing the charge for that day. I was told the service manager wasn't there, but he would be given the paperwork and call me. He didn't. It was also explained to be that the reimbursement process is simple, they can just add it to the card I originally used to pay the ****. I called on Aug 5 and was told mgr was on the other line and he would call. He didn't. I called on Aug 8, and he wasn't available but would call. He didn't call. I call Chevrolet corp on Aug 8 to get their help. They received word from Smicklas that they would have to research it because it was a year old. Service clerk found the repair in a few minutes on the computer, doesn't seem like there needs to be much research. On Aug 10, Chevrolet corp told me now Smicklas isn't responding to them either. I believe that Smicklas submitted the recall request and has kept the money for the dealership. That is why they won't return my calls. It should be easy to simply print out the receipt for me so that I can mail the paperwork to GM if they wont do it. It requires them to sign off on it. They keep ignoring me. Please Help

  Business response

  08/19/2022

  I have emailed the documents that ****************** requested to ************************ and also attached them to this response.  I apologize for the delay in getting this done and I am happy to help in the future

  Customer response

  08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.  I am still not happy with Smicklas Chevrolet, but it is what it is.  None of this would have happened if Smicklas didn't ignore me and at least return one of my many calls.  It really is poor customer service.  It took the efforts of the BBB, which I appreciate very much, before they would do anything.  They were able to provide me with the receipt right away after being contacted by the BBB.  I also noticed that I never received an apology.   The email I received contained only the receipt, no words of explanation or apology for how I was treated.   The individual from Smicklas did apologize to the BBB though.  Proper customer service would have been for ********************** to file the reimbursement claim for me and then call me when it would have been available for me to receive it.  Thats what the recall notice said to do to expedite the process.  It seems they did not want to do what is ethically right and help me in any way, then when forced, they do the bare minimum.  I am thankful for the BBB's efforts and appreciate them for helping in this matter.  If not for the BBB, I would still be waiting for a phone call from Smicklas that would never come.  
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩