ComplaintsforMorgan & Associates, P.C.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Account *******. ******************** have failed to respond to multiple requests from my part to obtain my account number. Previously, I was able to login to the website to make payments at will, and did so biweekly since 2023. Recently, I tried to log into my account, and the website ****************************************************************** states that my account number is invalid. The account number given to me is the ONLY account number I have been given, and I have not received any correspondence or have been contacted by Morgan and Associates regarding any change to my account number. I have sent multiple emails and have received ZERO response from them. I would like to know the status of my account, and I would like to know why I was never notified of any changes to my account number. Personally, this seems awfully sketchy and foul. Why do I no longer have access to my account? Why have I not been contacted regarding any changes to my account? I demand an explanation.

  Business response

  03/05/2024

  In response to this complaint:
  
  
  This account has been recalled by Citibank and placed with another firm. This is why there is no account on the online paymentsite. Rausch Sturm is now handling the account. Their phone number is (877)215-2552.
  
  
  If you have any questions, please contact me at 405-425-1500.
  
  
  April ****
  
  
  Executive Assistant Morgan & Associates, P.C.

• Initial Complaint

  11/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ***************************** of ****** AND ASSOCIATES P.C is a third party debt interlooper that has stolen my estates information and has created bonds utilizing the information stolen. She has wrongfully initiated a suit in a justice of the peace court however the subject matter pertains to securitiesa FEDERAL concern governed by FEDERAL securities laws. Not only has she wrongfully initiated an alleged debt claim in a court without jurisdiction to hear the matter, ******** has an arbitration agreement which specifically states ARBITRATION REPLACES THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO A JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING. I allege that ***************************** nor ****** AND ASSOCIATES P.C. has no authority to act on behalf of CITIBANK as she has refused to present proof that the board of directors at CITIBANK held a meeting and decided to hire her. ***************************** of ****** AND ASSOCIATES P.C is a third party interlooper pretending to act on behalf of CITIBANK without chartered authority. I have not been presented with proof of claim, nor a copy of a contract between myself and CITIBANK or ****** AND ASSOCIATES P.C.

  Business response

  11/29/2023

  Thank you for the opportunity to respond to Ms. ********* complaint. The account in question is
  currently pending litigation with the Justice Court in Harrison County, Texas.
  In response to the details of the complaint, our investigation has found no validity to Ms.
  ********* allegations. Specifically, Ms. ********* Citibank account was placed ****** &
  Associates by Citibank on May 3, 2023, for collection. Crystal Griffin is a licensed attorney in
  the State of Texas, and an employee of ****** & Associates, and both are authorized by
  contract to represent Citibank in collection litigation matters. ****** & Associates has
  previously responded to Ms. ********* request for verification and have provided her with
  account statements and terms and conditions about her account that is compliant with the
  FDCPA.
  Ms. ******* has filed a motion to dismiss in the Harrison County court case, which is pending in
  the Court. Ms. ******* is incorrect in her assessment of the arbitration clause in her Citibank
  Agreement. The language of the arbitration agreement provides that she is welcome to file a
  claim for arbitration with AAA if she so desires. Requesting arbitration would place a hold on
  the legal pleadings in Harrison County.
  Thank you again for the opportunity to respond to Ms. ********* complaint and address her
  allegations. If you have any more questions, please don’t hesitate to contact me.
  Sincerely,
  ______________________
  Porter Heath ******
  Corporate Counsel
  ****** & Associates, P.C.

  Customer response

  11/29/2023

  
  Complaint: ********
  
  I am rejecting this response because I have not been presented with documentary evidence that ****** & ASSOCIATES, P.C is authorized by Citibank's charter nor the board of directors of Citibank to represent Citibank. The case is wrongfully filed in justice of the peace court despite the subject matter pertaining to securitiesa federal concern governed by federal securities laws. ****** & ASSOCIATES, P.C alleges a breach of contract however ****** & ASSOCIATES, P.C has not presented a contract signed by myself and another party that meets all of the elements of a valid and enforceable contract and I am willing to declare under the penaly of purjury that I have not signed one. Attached to the complaint is a statement that contains the positive deposit of the securities I deposited into the Citibank account. The positive value of the bearer security should be transfered to the principal to set off the account and bring it to zero and all proceeds after administrative fees shall be returned to me. I have expressed a trust with ****** & ASSOCIATES, P.C as they are holding my trust res they will not disclaim the trust under the penalty of purgery. The Justice of the peace court does not have jurisdiction over securities nor over trust. Failing to transfer the case to the federal court is prejudicing me as my rights are not cognizable in the justice of the peace court, therefore I a mailed a motion to ***** the matter. If I am prejudiced by ****** & ASSOCIATES, P.C and they obtain a judgement at law, I will have no choice but to refer to the appellate court for a de novo hearing in Equity. Generally, in all matters in which there is any conflict or variance between the rules of equity and the rules of the common law with reference to the same matter, the rules of equity shall prevail. Equity will not allow a trust to fail for want of a trustee. 

  Sincerely,
  
  *******************************

  Business response

  12/05/2023

  Thank you for the opportunity to respond to Ms. ********* rejected response to her BBB
  complaint. Since the account in question is currently pending litigation with the Justice Court in
  Harrison County, Texas, we are not able to provide any additional comment. Ms. ******* is
  welcome to assert her concerns and allegations through the appropriate channels in pending legal
  case if she feels that there has been action taken incorrectly against her.
  We look forward to a thorough review and judication of our client’s claims, and defense of any
  incorrect or inaccurate allegations of Ms. ******* in the civil case.
  Thank you,
  ______________________
  Porter Heath ******
  Corporate Counsel
  ****** & Associates, P.C

  Customer response

  12/05/2023

  
  Complaint: ********
  
  I am rejecting this response because its unacceptable. I will be reporting the account to the ************************* I never intended to gift or donate any securities to any corporations. I hereby assert my claim against all securities held by this organization that bears my estate name. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a ********************** that ****************************** uses. I've been making payments on this account for years and their online account system shows that I'm finally down to $3,972.79 from a $19,000 bill. When I called to workout a final settlement amount, I was told that I STILL owe over $8,000! They've added MORE to my total. I've spoken to two different representatives at two different times with no resolution. Also, a few years ago, they garnished my bank account a couple of times because I was 60 days late. I had 3 medical surgeries and just couldn't work my part-time job to pay the bill at that time. I just want them accept my current balance, give me a fair settlement on my current balance, and bring awareness to their fraudulant/unfair practices. ***************** is basically in a soft recession and people are doing the best they can for their families. We don't need money hungry companies trying to take advantage of us. Not the ******** Way and definitely NOT GOD'S Way!

  Business response

  03/10/2023

  Response in attached file. 

  Customer response

  03/11/2023

   
  Complaint: ********
  
  I am rejecting this response because: the totals reflected on your system on my receiving end do not match with what your response is stating. Why would you be awarded any additional money from the court when I have been paying on this account for several years. 

  I am not satisfied with nor agree with your fradulent business tactics against consumers. 
  

  
  Sincerely,
  
  *******************************

  Business response

  03/17/2023

  Please see our attached response.

  Customer response

  03/20/2023

   
  Complaint: ********
  
  I am rejecting this response because this company is unwilling to do the right thing or provide an appropriate settlement for my hospital bill that is over 3/4 paid off, submitted a default judgement to the court system to get more money when I've been paying on this bill for years. It's obvious that this will not be settled in a satisfactory manner and I'm going to explore my other debt-relief options to rid myself of this bill. These tactics should be against the law. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by this company today for the first time 1/4/2022 regarding a debt that I allegedly owe. This company called me at **** and left a message to return their call or they would be mailing something to my home address. I returned this call to find out what the issue was and they did not answer the phone. They left another message at **** asking me to return their call. At 12:15 they called again and informed me I had a debt from 2012 they were attempting to collect on. When the call became aggressive and threatening I ended the call, an associate from this business then left another threatening message on my voice mail stating they would be reaching out to my employer to inform " the doctor I work for is going to be quite interested that I can't pay my debt and need to have my wages garnished". They then called and left a message in my HR department to return their call. All within three hours of reaching out to me for the first time regarding this matter. They then called and left ANOTHER message at 12:27 stating I had one hour to pay this debt or they would be calling my employer for a second time. We do not accept collections calls at my place of business nor do I accept messages of threat or bullying. I returned their call promptly and was still met with this behavior.When my HR department returned this call for a second time they informed her they would be sending the garnishment letter and hung up on her. All of these calls recorded and voicemails saved. I attempted for a final time to reach out to them to come to an agreement or payment arrangement to which the secretary informed me that it's too late, they will not accept and "good luck" with things. Complete harassment and unprofessional behavior. They were not looking for a resolution rather an argument .

  Business response

  01/21/2022

  Response in attached file.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩