Share
Business ProfileforOklahoma Gas & Electric Co.
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning service, customer service and billing/collection issues. Such as consumers allege that the employees are unprofessional and rude. Billing/Collections issues concerning the business not in clear communication on fees added, payment arrangements, and shut-off notices. Then consumers report on the service side, the business doesn't fulfil work orders in a timely manner. On May 17th, 2023, the BBB submitted a written request to the business encouraging them to address the pattern of complaints. The BBB is awaiting a response from the business.
At-a-glance
Customer Complaints
141 complaints closed in last 3 years
62 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 321 N Harvey Ave, Oklahoma City, OK 73102-3405
- BBB File Opened:
- 6/20/1930
- Years in Business:
- 122
- Business Started:
- 2/27/1902
- Business Started Locally:
- 2/1/1902
- Business Incorporated:
- 2/27/1902
- Accredited Since:
- 6/20/1930
- Type of Entity:
- Corporation
- Number of Employees:
- 2500
- Alternate Business Name
- OGE Energy Corp.
- O. G. & E.
- Business Management
- Mr. Sean Trauschke, President & CEO
- Ms. Trish Horn, Corporate Secretary
- Mr. Keith Mitchell, COO
- Mr. Randy Lewis, Community Manager
- Mr. Kevin Alig, Customer Relations Specialist
- Contact Information
Principal
- Mr. Sean Trauschke, President & CEO
Customer Contact
- Ms. Rosemary Suffridge, Account Manager
- Additional Contact Information
Phone Numbers
- (405) 553-3639Other Phone
- (405) 553-3195Other Phone
Email Addresses
- Primary
- (405) 553-3639
Customer Complaints
141 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
62 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Paul S
07/28/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.