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ComplaintsforEST, Inc.
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Complaint Details
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Initial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I took the ***** exam on October 23rd and downloaded its testing software, including internet speed, sound card, video, etc. All were correct. The invigilator checked the surrounding environment before the exam and found that the environment met the requirements. On October 31st, the transcript displaying grades was cancelled due to the statement 'Our security team detect'ED symposium activity during your ex am that suggestions that there was assi stance occurrence during your ex am. Firstly, I did not cheat. Firstly, there is no one in my family and I am the only one who took the exam. Secondly, the invigilator was present throughout the entire process.Thirdly, I completed all the exam content on time. Fourthly, my network, video, and sound card are all functioning properly. I spent money and time demanding the right to punishment. My ***** score has not appeared, which seriously affects my subsequent admission application.My appeal is to restore my exam results. If it cannot be restored, please provide the reason and evidence for my cancellation of grades, including pictures, videos, and explanationsInitial Complaint
10/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
After my ***** exam performance was actually cancelled and took ts and communication, I declared it was transferred to the exam sincerity office and I sent an email to the office but couldn't get an answer. Now I really need TOEFL grades to apply for my school. I spent money and time, but finally I couldn't get the score I got. This is very absurd. I demand a claim and give me a natural score. TS ID: ****** DGBusiness response
11/01/2023
This is a Mistake or Fraud. EST is an ******************** not a school or testing facility. The complainant's name is not associated in any way with this company. Complaint details also has non legible words.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.