5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Nikkie B
1 star01/05/2024
So back in 2019 I was in a bad car accident , and at the time I was going to physical Therapy , under a lot of medication, I was told by my provider that I need to get a gym membership to help work out my muscle to get back to work I went to ************************************************** up for the wrong plan which was suppose to be the 10 dollar plan and come to find out it was a 12 month plan , tried to explain this to there collection agency and the lady was mad rude disrespectful, and no understanding only she want to do is tell me what I should have done no what yall need to do is train yall employees better and not scamming people into annual gym membership.. GUYS LISTEN UP NEVER EVER EVER GO TO THIS GYM THERE PEOPLE ARE DISRESPECTFUL AND LIERS AND NOW I HAVE TO PAY 317 dollars because one of there employees ** going to contact my lawyer and fight thisReview from Jessica R
1 star07/11/2023
I tried to cancel apparently it didnt happen even though I was told it was and got charged. I immediately called after noticing and was told a refund was not possible and they should really charge me next month too. I told the girl at corporate I would be posting a review and she said Well I dont have to waive next month like is that a threat? Are you saying if I post a bad review youre not gonna waive next month even though I had already tried to cancel previously anyways ? Its not my fault it wasnt noted. That to me sounded like a very unprofessional threat and thats not okay. I guess Im out $33 for a month that Im not going to the gym for so beware. They will threaten to charge you additional months if you tell them youre gonna give them a bad review. Hopefully they dont charge me anymore or try to retaliate over this review.Review from Meghan R
1 star08/16/2022
I go to the 10 gym at 91st and Aspen in Broken Arrow, and have noticed that it is extremely hot every time I go which makes the workout almost unbearable, especially as hot as it has been it would be nice if they would turn down the A/C!!!!
Review from Hui Z.
1 star08/11/2022
It took me several minutes to sign the 1-year personal training agreement with Lighthouse Fitness located at South OKC 10 Gym. First, I fully appreciate the work and encouragement of my assigned trainer! Everything was good until I received and accepted an unexpected, out-of-state job offer. I notified the company as soon I decided to take the job (the end of June) and requested contract cancellation. According to the agreement, I needed to provide my updated ID with my new address on it and the lease or mortgage documents for my new apartment/house--BOTH within 30 DAYS. Otherwise, there is an early termination (ET) fee of $1036.80 for me, plus, the last monthly payment ($480). For two months of personal training, I have already paid, $2,525.80. I have been notified by Lighthouse Fitness and affiliate 10GYM, that I will be charged an additional $480 for August for a total a amount of $3,005.80. I was also notified that the company would WAIVE the last charge of $480 if I would change my rating/review of the company from 2 stars to 4. 10Gym customer service replied my review on Yelp the first time but nothing happened then.
Review from Antonio T
1 star10/12/2021
Experienced sexual harassment for being a heterosexual male. I was told I can wear compression shorts or leg tights, but women can. The reason given was because people feel uncomfortable when men do it because of a natural crotch bulge. I responded women breast bulge, but they are not made to wear loose shirts. I was told women are more accepted by society to dress like that. I informed them that women come in wearing boxer briefs and sports bras. I feel heterosexual males should have the same rights as women.
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