Business ProfileforMy Eye Lab

I went to Eyelab for an eye exam. Orders prescription but they did not accept my care credit card. Came back for payment and they sent my prescription order to be completed. Two weeks later I get a text my order is ready. I come in to pick up and turns out I got a wrong text my order is not done yet. They offer to send to my house and I receive another text message my order is ready for pickup. I come in to pick up its now been like 6 hours weeks. My order was for eyeglasses for my son and contact lenses for me. I needed my contacts so I went and got another exam at ****** and got my contacts immediately! I come in to eyelab to pick up my sons glasses and they tell me die to management my contact order still has not been sent out. I tell them to cancel it and return my money. They refused., this locations owner will never allow a refund I explain to the 4th employee whats been going on and they tell me they cant give me my money back even though its their fault they didnt send to order out. Ive contacts customer service explained everything to them 3 times and they tell me they will email the location and theyve kept over $200 of my money and I have not received anything!