Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a body scan for my wife and me October 5th 2023. They called and said they were overbooked, and wanted to move to a time that I could not make. since I live almost two hours away, I asked that the $199 be refunded. *** called two times since and was told by ***** that he would get refund taken care of and call me back. it has not been taken care of/refunded and I have not heard back as of 10/18/2023
Business Response
Date: 10/24/2023
An refund was issued to the customer last Thursday. This should clear up the complaint.Customer Answer
Date: 10/25/2023
Better Business Bureau:
I have reviewed and appreciate the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Sincerely,
*********************Initial Complaint
Date:07/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We didn’t mind the 1 1/2 hour sales pitch and was very happy with our first scans. We signed up for 2 packages for body scans. We have 4 left. Our first scans were a little over a year ago. We have 4 left. When I called to schedule our 2nd scans, the receptionist said it would be an additional $240 each for the radiologist to read the results. We didn’t have to pay that the first time and was never told we would have to pay extra on future ones. We’ve been making thousands of dollars in monthly payments toward a “Package” and now have to pay for additional drip pricing of $240 each on top of it. We were never told this. Drip pricing is misleading and deceptiveBusiness Response
Date: 07/25/2023
Hi *******,
I spoke with the manager and he said he did not get a chance to speak to you before you hung up. We were able to pull up your contract (attached) and it states that when you come back for your 4 other scans it will be a charge of $220 for radiology fees. I apologize that they gave you the wrong price, but as you see attached that price is included. If you have any other questions please feel free to give us a call and ask to speak with ****** or *******. Thank you.
Customer Answer
Date: 07/27/2023
Complaint: ********
Days
I am rejecting this response because: too vague. Nothing pulls up with this download. We will accept if the terms are after 4 scans and $220, there will not be any additional charges, fees, extensions or requirements. Please advise.
Sincerely,
******* *******Business Response
Date: 07/27/2023
Hi *******,
I apologize if the contract did not pull up. I have reattached it for your reference. You are correct in your response. For the 4 remaining scans you have there will be a charge of $220 each and after that there will be no additional charges unless you purchase another package. I hope this resolves your issue. If you need further explanation please reach out to our Managers ******* ****** and ****** *****. They both can be reached at ###-###-####.
Initial Complaint
Date:06/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a body scan for my husband and I in October 2023. They called and canceled my appt because the machine broke. They were supposed to refund me but I still have not been refunded.Business Response
Date: 07/05/2023
We have have reached out to the customer and have issued a refund. We were originally unable to issue a refund as the card on file had been compromised. Since then we have refunded a different card. This should resolve her compaint.Initial Complaint
Date:11/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2018 after sitting through extensive high pressure sales husband and I purchased 24 body scans and two virtual colonoscopy scans for $14,000. Plus . We had one body scan that day each and got no report for me and vague report for husband. We then n3ver heard another word ever from company. In November of 2022 we suffered a few family emergencies and losses . I went to speak with them about returning unused portion of my contract . After reviewing the contract I was told that a manager could authorize some, we could not get back for the two scans we had at a value of almost ****. Each. But could be refunded the rest. After completely avoiding my calls and never speaking in person , ****, the manager told her subordinate to offer me ****. They want me to cover the sales commissions and management expenses for my contract which is not in contract for me to cover. It would be different if I had received any customer service or contact from this company in five years, but nothing! They scammed us out of $14000. And we never heard from them again. I want them to honor their word. They are sharks. At $**** a scan they would save a ton of money by refunding my money and not doing the scansBusiness Response
Date: 11/30/2022
************************* purchased one of our packages 4 years ago and on the contract for the package it states that you have 30 days to cancel the contract. She initialed next to statement saying she understood and agreed to those terms. 4 years later she has called and asked to cancel the contract. She spoke to one of the managers, *********************, who generously offered to refund her $2,800 even though she was outside of the terms, however she declined the offer and said she wanted $4,000. We attempted to find a middle ground with ******, but she has refused. She had been sent her results and if she did not receive them we have not heard from her. We also offer free doctor's consultations to review your results and help understand them, which she did not take advantage of. The scans she purchased do not expire and she can gift them to others if she no longer wants to use them. I can send a copy of the contract she signed if needed.
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