ComplaintsforHomes By Taber, LLC

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  - Closed on home 21 July 2022 ($468K)- Issues with Irrigation - Issues with Yard/Landscaping - Issues with construction garbage - Issues with AC function in home (one room **** when house set to 75) after two Tech visits to fix problem - Issues with Taber employee's essentially telling me that "it happens" and deal with it. Overall the issues identified, even prior to closing during walk-throughs, have taken me an extreme amount of time and effort to get Taber to admit there is a problem, and then even longer for them to agree to fix it. I have emails back and forth that show the dialog and disregard by Taber. I am so extremely disappointed with what has transpired with our "dream" home that if there was a way to simply walk away I would. I feel that Taber promises efforts and actions during pre-closing walk throughs to get to Warranty coverage, and then hides behind the warranty language to avoid doing most work. To get simple items repaired or fixed (caulking on back door, cold joint sealed) took me sending an email to literally every employee within Taber I could find an email to. I have made several warranty claims, most of which have been closed by Taber with no actual work being done. I am at my limits of what to do short of reaching out to a real estate attorney to see what legal recourse I have. It is horrible because these relatively small issues (that generally resulted from a lack of craftsmanship and quality assurance by Taber) has led me to this point in a home and neighborhood I otherwise love. Please help.

  

  Business response

  09/14/2022

  We are sorry to hear that you are unhappy in your home and that your experience has been unsatisfactory so far. By all accounts, we are making every effort to resolve the concerns you have brought to our attention. The irrigation issues you listed before closing have been resolved, the sod and landscaping that we have approved is on schedule for 9/14, and the **** issue is being handled with urgency. While we have approved and are on schedule for some of the landscaping concerns on 9/14, landscaping is not covered under warranty and is being done on good will. We apologize for any confusion regarding work orders, but any work order that was closed out prior to resolution was done so in order to consolidate multiple requests for the same item into one work order; this is easier to process and track, both for ourselves and customers, as well as our partners/trades. All service request history is accessible to you so that you may also track progress and observe all action being taken at your home. We genuinely want you to be happy with your purchase and, most importantly, happy in your home. We are taking action that reflects this and will continue to do so until we have completed all items covered.

  Customer response

  09/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  to date we have had several (21) false alarms with our security system that has resulted in four (4) visits by the ************* (Integrated) and has reached a point where my family is terrified of when an alarm will go off and whether it is a real or false alarm.  Even though both Taber and Integrated have feedback logs and images of the smart panel and its output, the narrative put forth by Taber last night in the email is that all the issues are centered on one room, which it is not, and that according to Integrated leadership, the system is not faulty.  However, all visits and conversations with every tech who has come out has centered on how many detectors their company has replaced, and most recently, how many homes they have had to do a complete replacement (like they finally did in ours only to have three more rounds to date of false alarms).  The Integrated Techs have blamed it on manufacturing, drywall dust from construction, to just a faulty system.  ******, Integrated owner actually called me and offered to pay for a separate company to remove this system and install a system of my choosing that Integrated would pay for.  I asked Taber if this would still be covered under warranty, to which they replied that it would not, which left me to still sit here with a broken system. 

  I requested a meeting with the Taber leadership and the Director of customer care and was told they have no interest in meeting or discussing the issues behind my frustration.  And despite the word art of desiring a happy home owner, where is that effort?  Is it represented by the number of times I have to complain about the same issue, have it worked on half-effort several times, or the quibbling by Taber to side-step responsibility for items that are clearly the result of ignorance, incompetence, or willful neglect by the Taber team. 
  Sincerely,
  
  **** ******

  

  Business response

  09/21/2022

  Comment enter by BBB staff member PNN..

   

  ****,

   

  We certainly understand the frustration of multiple visits taking place to fix an issue. We strive to resolve all warrantable requests in one visit to mitigate the number of times our valued homeowners have to take time out of their busy schedules to accommodate professionals being at their home. False alarms on a security system/smoke alarms are usually easily resolved in one trip. The recurring false alarms at your home have required deductive reasoning by our alarm company in order to make sure this is fixed permanently. During the last visit, they identified a connectivity/sync issue that they addressed and we are confident that this will resolve this claim. However, we will not consider this matter finalized until you are no longer experiencing false alarms and the system is functioning as intended. The accommodations youve made to allow our alarm company to work on this for you are greatly appreciated.

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