ComplaintsforIndividual Assurance Company
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Complaint Details
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Initial Complaint
02/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hello, My wife, ***********************************, passed away Feb 6,2021. Her insurance company, IAC, continued to take her premium out of my account well into October 2021. While they finally stopped taking the money out of my account, I am still waiting for reimbursement. I contacted IAC by phone and fax, several times, and have yet to hear anything back from them. They currently owe me $1,470.88.I am 85 years old and a disabled veteran. I am also mad and disappointed they have taken advantage of me in this way.Business response
02/25/2022
********************,
Please allow us to convey our deepest condolences for your loss. We are in receipt of your complaint, and respectfully request 10 days to review our files and respond accordingly. Thank youl
Customer response
02/28/2022
Complaint:16803760
I am rejecting this response because: Your company has had an AMPLE amount of time to process my case. It has been a year.Your response is not addressing the situation.
Sincerely,
***************************Business response
02/28/2022
********************,
Apologies, but the person responding to the Complaint does not have access to the data necessary and will have to obtain said data, which has already been requested, in order to respond to your complaint. In addition, we are in receipt of the complaint you filed with the ********* ******************** as well. We will respond to both complaints within the timeframe alotted. Please note the ** DOI complaint has a due date of 3/14/2022
Customer response
03/02/2022
Complaint:16803760
I am rejecting this response because:The refund has not been received.
Sincerely,
***************************Business response
03/04/2022
********************,
I was preparing a formal response, however, in an effort to provide you information more quickly, I was advised today that your refund check number ****** was mailed 2/25/2022. I will provide a formal response to this complaint and the complaint you filed with the ** ********** of ********* either later today or Monday. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.