![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSpecial T Landscaping
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I lost several shrubs from the prolonged freeze that killed a lot of trees and shrubs. In the spring I had the dead shrubs replaced by Specialty Landscaping. One of the replaced shrubs did not make it. I contacted Specialty Landscaping and told them about the replaced shrub that did not survive. I was told that it would be replaced. Since then Specialty Landscaping has become Augusta Lawn Care. I spoke with them on several occasions and was told that the shrub would be replaced without charge. The replacement was scheduled to happen today. I get a phone call at 2:56 PM notifying me that the shrub would not be replaced unless I purchased a replacement shrub. They told me that for a warranty on a shrub to be valid it had to be within 120 days. I had an email from last October concerning replacing the shrub but that date was outside the 120 days. I told them that they needed to stand by their word and replace the shrub. They refuse to replace it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.