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ComplaintsforAdvanced Laser & Cataract Center of Oklahoma
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 08/18/2023, I received a bill for $25.00 that supposedly was incurred on 04/04/2022. I called the office and was told that this was a charge for getting a prescription for new lenses. I was seen in this office on 04/20/2023 and was not informed of the balance. I also paid $25 at the time for the prescription I received. I did see the sign at checkout on this year's visit. I did not see any signage or remember anyone saying that prescriptions were not covered by insurance or I would have paid at that time. Since I do not itemize on taxes, I do not keep most medical records if payment has been made and no bill is sent. They said their billing was that far behind(over a year) which I find amusing. Most insurance won't pay that far passed so no way to recover. I would like to have the $25 written off as no one asked for payment at time of service nor did anyone say it wasn't covered by insurance. To bill over a year later, limits the patient's ability to research a payment.Business response
09/03/2023
We are sorry about the billing error. The bill was written off as requested. Thank you.
Customer response
09/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Loser
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Contact Information
11308 N Pennsylvania
Oklahoma City, OK 73120
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:30 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.