ComplaintsforCCW Safe, LLC

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been really cooperative and patient and I tried calling the ccw and was being nice and courteous to them. I had some one on the phone saying they would issue me a refund. I mentioned I wanted to learn what the plan was in a chat when the lady was trying to refund my money in the first 30 days and the manager over the phone didnt have anything to add but be illogical and kept repeating after every sentence you wanted to learn, even after I corrected my misunderstanding and re iterated my beliefs at the time, why the plan wasnt working and not wanting to be apart of the program because of a violation in state law and a refund from my ccl instructor because I asked him if I needed a foid card to take the class and he said no, that you do need a foid card first. I even told the lady I was uncomfortable with her repeating the statement as I said it was going against my ethics and virtues and took it as being disrespectful to not give me a refund for that reason when the worker was already issuing a refund before I mentioned the lady was trying to give me a refund initially and I said no. I had such a bad experience with this company it is only serving to trigger my memory of it at the worst times as I believe the plan has something to do with even my mental condition as I did mention medical terminology I was going threw while signing up as in my condition at that moment in time. I really never get angry at people even when I was punched in the face twice from a misunderstanding some time ago from a old friend and literally had a hard time not cussing them out but I was able to by ending the call short. I really need to forget about these people as if it never happened and get my money back. The lady said I needed a court order for a refund I was entitled too by the first 30 days of the contract which is a prorated amount straight from there terms and conditions.

  

  Business response

  05/15/2024

  On 07/31/2023, one of our specialist answered a chat request with *************************************.  The agent started the chat by a greeting of "Hello *************************************.  How can I help you today?",  and ******* answered  he wanted to cancel his $16 monthly membership plan.  Our agent verified his email address and asked if he could tell her briefly why he was cancelling, for our cancellation survey.  ******* answered this and was advised that "I would go ahead and cancel his membership, and that we would refund his $16".  ******* said "No, I don't wish that".  The agent explained that he would be covered for the 1 month period, until 08/28/2023.  ******* stated "Please understand.  I do not wish for a refund".  The agent then said "I will not refund the $16.  My apologies."  ******* then stated "I want you to keep it, I do not want to lose out on the information I learned".  The agent cancelled his account and then said "I understand, and please know that you are welcome to rejoin at anytime.  I wish you the best of luck."  ******* then said "Thanks a bunch" and the agent said "Have a good day."  We are sorry for *******'s unhappiness with CCW Safe and would have refunded it at that time, however according to his wishes, we did not refund the money per his statements.  CCW Safe would be happy to refund the money now, by mailing a check to him in the amount of $16.  We apologize and we wish ******* the best in his future endeavors.

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