ComplaintsforOklahoman Direct, Div OPUBCO
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
My elderly father was billed a lump sum of $213.20 on 8-5-21 after my having called and requested cancellation for his service approximately in March or April of 2020. The customer service agent told me it was cancelled. I called back and the agent told me he showed no cancellation. I asked to speak with his supervisor and he told me his supervisor would tell me the same thing. I insisted on speaking with a supervisor yet he kept arguing with me and speaking over me to the point of being extremely rude. I finally got a supervisor on the phone and was told the full amount would be refunded. Only a partial amount was refunded of $157.45 on September 8th. I called back and was told the remainder of $55.57 would be refunded. I asked for a confirmation email of that since my verbal cancellation was not done. No email ever sent. Called back again on ****-21, went through the whole thing all over again. No email, no remaining refund. I was told on **** that the business office had five days to approve it, to which I had replied that it had been well over the five days. No response from the business office, no email, no refund to his bank account. There may have been one additional date of a phone call that I haven't documented. On the last phone call, I told her that I would be contacting the BBB because I was tired of wasting my time calling when they do not do for the customer what they say they will do. I spent at least an hour trying to get this resolved. Terrible customer service on all ends. If it was me, I'd let it go but it is not right to take advantage of the elderly. My father can no longer see to read the paper.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.