ComplaintsforFaith Masonry & Construction, LLC
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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My husband and I hired Faith Masonry & Construction, LLC (Faith) to install a deck around our semi-inground pool. The issues with Faith began immediately, starting with the work beginning a week late, 5/9/22. They laid down the wrong color of decking material at first, and when the deck was completed there was a large uneven gap between the pool edge and the decking material, which was fixed by placing window foam in the gap. This foam fell out within a matter of days. The boards of the decking material started to form large gaps between them within a couple of weeks. We paid Faith a total of $13,500.00. $6500 was paid on 4/19/22; $7000 was paid on 5/14/22 after the work was done. The work is sub-par, does not look like it was professionally installed, and looks like it is coming apart. The point of contact, Owner *****************************, is difficult to get a hold of and is slow to respond, if she responds at all. Owner *********************** has attempted a few times to repair the many issues with the deck to our satisfaction, but the last 2 times he worked on the deck, he disappeared without giving us the opportunity to review the work and resolve any remaining issues. We are very unsatisfied with how the deck looks. It looks very unprofessional and I do not have the confidence in this company to make this right. Over the past several months I have been trying to work with Faith for a resolution, but have been mostly ignored by ******. I have requested a full refund from ****** twice with no response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.