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ComplaintsforJoe Cooper Lincoln of Edmond
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I purchased my new Lincoln, I was offered $12,000 trade in value for the Lincoln I was currently driving. When I was at the dealership to pick up my new car, we discovered the moon roof was not working on my trade in. I immediately wrote out a check to cover this repair. If I remember correctly, it was $400. When I went to get the title for new car in ***** where I live, the trade in value only showed $11,000. So I had to pay taxes on the additional $1000. Even if they subtracted off what I paid them for the repairs, the trade in value should have stated $11,600. I have documented proof of several email correspondences over several months saying check is in the mail. I have never received it. I have received rude comments (again documented in an email) I understand how bad you need it. If I can pay cash for a new Lincoln i definitely do not need the less than $50 amount owed to me. This was a mistake on the dealerships part that they are refusing to correct. I have tried on my part to resolve this through several emails.Business response
07/27/2023
Hello,
First, we apologize for the inconvenience and delay to this response. We have reviewed Ms. ********* executed documents and have located 3 different ones that disclose the trade in valuation of $11,500. Unfortunately, we are unable to verify how or why the ************** would only use $11,000.
Due to the private nature of the purchase, we would prefer to email these documents to ******************** if requested rather post on a public forum.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.