ComplaintsforOrr Nissan Central

• Initial Complaint

  08/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Harassment. Calling on a daily basis when I have never done business with them or have any desire to do business with them. Requested on multiple occasions to be removed from all lists. Was told on multiple occasions it has been resolved only to be called again the very next day.

  Business response

  09/04/2024

  Orr Nissan Central had a promotion sales event that included an outside call agency to contact our customer base and inform them of our promotion. Only customers who visited the store through sales or service recently were called. All calls were conducted by a promotional company hired to inform our customers of this sales event. The company had multiple agents conducting calls and follow-up communications through text and emails. There may have been repeated efforts to ensure customers received our message. 

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 28th my wife and I went to *** Nissan(I-240)to purchase a truck-a 2021 ***** Silverado **** LTZ. ************************* was our salesman. My wife, I and ***** took the truck on a test drive. After the test drive ***** stated the price was $48,000. My wife and I agreed to $48,000 with a $4000 down payment. I had just gotten out of the hospital on 07/27/2028 after major surgery and a diagnosis of insulin diabetic. So I should be financing $44,000, I met with ****(finance person) and he had the paperwork all ready written up, I didn't realize until I bought the tag, that I was charged $50,932 an overcharge of $6,932+I had to pay 4.5% excise tax on $50,932 instead of $48,000, a difference of $131.94 I had to pay because of overcharging me. Total truck price should be $48,399 with the extended warranty

  Business response

  09/01/2023

  *************** agreed to pay for the optional LPW(Lifetime Powertrain Warranty) Orr Nissan Central offers on every qualified preowned vehicle. The normal charge for this is $2899. *************** states the over charge of $2533 should not be added to the price, but it is added to the price and is noted on every deal. *************** was disclosed this in the finance office and signed documents stating so. His statement that he didn't know this until he paid his sales tax is not accurate. He currently has this coverage on his vehicle and he was aware of the option at time of purchase and chose to include the coverage in the selling price. 

  Customer response

  09/05/2023

  2 extended warranties that cover the same power train. ***** added the extended warranty into the price of the vehicle, which made my excise tax go up $130+. 2 extended warranties that cover the same thing-POWERTRAIN. After ***** tacted on the extended power train warranty and my wife and I went into the finance office(****) and my wife and I thought he was explaining what all the extended warranty covered, instead *** Nissan added another $3450 for another warranty that duplicates the power train warranty. I expect the contract to be rewritten for the purchase price of the vehicle, $48033, my $130+ of excise tax and to cancel the limited power train warranty-$2899

  Customer response

  09/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have enclosed the proof of wrongly written contract and 2 different warranties covering the same power train
  
  Sincerely,
  
  *************************

  Business response

  09/12/2023

  *************** also purchased an extended comprehensive warranty in addition to the *** CVP(Customer Value Package). The $3200 cost is reflected on a separate policy from his powertrain only limited warranty. All policies and prices were correctly disclosed when *************** signed his documents in our finance office. We do not make a customer buy any optional coverages and disclose 100% any and all optional coverages the customer agrees to and require signatures as such.  ******************* signatures are on every document that was submitted to BBB. He could have rejected to buy anything disclosed to him and not sign documents but this is not the case as seen in all the documents. *************** enjoys premium mechanical breakdown protection through the policies he signed for. I find nothing in our process that warrants this complaint.  

• Initial Complaint

  09/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle 2012 Nissan Frontier SV was taken to Orr Nissan for recalls that were needed on the truck by my local mechanic on Monday Sept 26, 2022. My mechanic was contacted later that day stating the vehicle was ready for pickup but he could not get it until the following morning on Tuesday Sept 27, 2022. Upon arrival, the vehicle was no were to be found on the lot. The vehicle was reported stolen and confirmed by video footage at the dealership. I asked if the dealership was going to accept responsibility for the theft and they said they were not responsible even though the vehicle was under their care and maintenance at the time of the incident. I now have had to file a claim with my personal insurance policy and have to pay a $500 deductible and I was also charged for the recall work that was performed. I am just beside myself that they are not accepting any responsibility whatsoever for protecting my property while in their possession. The vehicle was recovered 9/29/22 by OCPD with body damage and damage to the tires and rims. I just had my vehicle completely restored to like new condition. It will now have to be repaired again at the body shop and be mechanically checked out again for damages. This would have never happened had the vehicle been properly secured.
  

  Business response

  10/13/2022

  Customer through her own mechanic brought the 2012 Nissan Frontier here for repairs he could not perform. We finished repairs and informed her mechanic the vehicle was ready for pickup. They did not show up till the next day. Further investigation in this matter brought to our attention that customer's own grandson overheard that the Frontier was at our service department and drove it off the lot without permission by using an extra key he obtained. Our understanding is she is pressing charges against him. Our service department have signs posted that we are not responsible for any theft or vandalism. In this particular incident, the customers family member is responsible for taking the vehicle and damaging it. Our service department performed all repairs as requested. 

  Customer response

  10/14/2022

  
  Complaint: ********
  
  I am rejecting this response because: The people we dealt with at *** were the most  hateful people we have ever dealt with. I do understand it was my grandson, but he did not have my permission  to take the truck. The lot the truck was left on was not secured, so it very easily could have been taken by anyone. Also *** Nissan did not fix the issue it was taken in for. They told my mechanic that they misdiagnosed it and that it would cost more to fix, albeit they did say they would apply the original cost to the new cost. My mechanic then asked "what was the guarantee that it wouldn't happen again" and the response from *** was that he needed to take the truck because they didn't want anything else to do with it. There was never an apology from anyone at ***. 

  
  Sincerely,
  
  ***********

• Initial Complaint

  08/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a car from Orr Nissan Central. Was told that the engine light that was on was a gas cap issue and that the alert was reset. Drove the car for less than 24 hours the light came back on. Took the vehicle to auto zone for diagnostic testing which came back as the turbo boost was the reason. I called *** Nissan to let them know that the light is on and this is what I found. I was told that they will have the car fixed and gave me a rental for 2.5 months starting from June 13. Nothing was fixed on my vehicle. I was told that it was at the mechanic the entire time which is incorrect. The mechanic has only had the car for 2 weeks. I cant get through an intersection safely with this vehicle as it barely moves. Ive been told that its my responsibility to take it to another delearship and to figure out another vehicle to drive if they can fix they vehicle.

  Business response

  09/02/2022

  *************** purchased the 2016 ******* from Orr Nissan Central on 6/08/2022. Soon after, the check engine light came on and our service department deferred the diagnosis to ************************************* after we were unable to diagnose the specific problem. We provided our customer with a loaner and waited to hear from the ******* service center. ************************************* and all ******* service centers are handling a massive recall on ******* engines. ************************************* kept the vehicle for nearly 2 months before they were able to start on it, and we provided our customer with a loaner the entire time. ********************** authorized nearly $600.00 in repairs and the work was performed and finished by ******* and Orr Nissan Central paid the service bill. The vehicle was returned to customer after repairs. The customer then complained of another problem, and because *************************** performed the last service issue we referred her back to them. Customers who purchase preowned vehicles are disclosed at time of purchase if any factory warranty is still in effect on the vehicle they are purchasing. ******************* ******* has no factory warranty remaining, *** Nissan paid for her initial repair and provided a loaner vehicle at no cost. We have provided exceptional service and support for this customer but ownership responsibility must be handed over to her now.

  
  

  *************************

  General Sales Manager

  Orr Nissan Central

  ************

  ******************************************
  

• Initial Complaint

  06/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  *************************** I received a promotion in the mail. I read the complete terms and conditions that came with the offer. I decided to take them up on the deal. I pulled the tabs, had matching symbols and next to the symbol was the amount I won. No purchase was necessary, Great! Just bring the flyer down, done. 1) they didnt adhere to the information on the flyer. 2) gave me some generic photo copy of a certificate go 1-4 night in *********. Not free. 3) their explanation does not comply with terms and conditions of the flyer I received. 4) the amount next to my match was either a misrepresentation, a lie, or bait & switch. In fact why put it there if it doesnt apply? I expect the terms on my flyer to be honored. CC: BBB ************* Attorney General, *********************** ************************

  Business response

  06/23/2022

  We are forwarding this complaint to the promotional company who handled the information on the mailer. We will further respond after they review 

  Customer response

  06/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  first they pressured into selling my jeep and buy one of their cars and would not take no for an answer on 2/15 then the car broke down on me 2 weeks in and they wanna charge me $1300 for the repairs because they say it was something i did and they had my car for A MONTH waiting on a part and as soon as i get my car back on 4/5 i see that theres a huge crack on my windshield and they wanna say its not there fault but that crack was not there when i dropped it off they say it was the tow trucks fault when it got dropped off at their dealership but i stopped by after a week of it being at the dealership to pick stuff up from my car and there was no crack on the windshield

  Business response

  04/07/2022

  ******************* purchased a 2021 Nissan Sentra with 32K miles on 2/15/2022. Before purchase the Sentra was completely checked out by a Nissan technician during a UCI(used car inspection). The Sentra was checked for safety items, mechanical operation, and fresh oil and filter change. The vehicle was in good condition and still had factory warranty in effect at time of sale. Two weeks after delivery the vehicle was towed in with the axle, inner tire rod, and outer tire rod broken. The vehicle was not able to be driven in this condition. It was obvious the vehicle was involved in an impact and the damage was incurred because of an impact. The vehicle was in complete working order at time of delivery, with no damage to axle or tie rods. Accidents are not covered by factory warranty and this is the reason ******************* was charged with the repairs. The windshield was intact also at time of delivery with no damage. Windshield's cannot be warrantied other than factory defect, and it was determined the crack was from an impact that happened during the customer use. We explained all of this to *******************, but she still wanted us to take responsiblity which we politely refused.

  *************************

  General Sales Mgr

  Orr Nissan Central

  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩