ComplaintsforCustomerfirst

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We started agreement with Customerfirst, Lee ************, on April 1st. He subcontracted the job to Bucardo Construction LLC. It was going good until one day the just stop coming. Then when they was coming the put everything together wrong or backwards. Never followed the blueprint and trash the place with wrappers and food. Never cleaning the work place up -fire hazard. Had to order a dumpster cause they couldnt provide one. Mr. ***************** barely can to work site to even no anything going on. Bacardo maybe showed up once the week. When I started asking when the work was going to be completed they would just lie and give dates. 6/21 was the date of completion but it came and went.  Mr. ************ keep blaming  Bucardo and Bucardo blaming Mr****** for doing nothing but getting the money. They abandoned the job with no remorse. They have cost me bills and supplies they was supposed to be included in contract. They wired the building up wrong. I got the new contractor writing it ** in the reports for court. It was a fraud deal all the way around. ******* said this has happen on the last four jobs they have done together. My thing is dont take nobodys money if you dont know the job or how to get it accomplished. Now Bucardo and Beasley  act like they dont get along now. ?? I got messages receipts and etc. Here is just a few. I guess I paid all that money for them to paint. 30,000. I got a new electrician and plumber now or I would be waiting on them. They even stole material I had to buy twice.

• Initial Complaint

  04/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Customerfirst, represented by *****************************, was hired to repair the foundation on my home. On 12/17/21, ****************** quoted a price of $11,888 to repair the foundation, patchwork to repair cracks in the walls and ceiling, and damage to the floors. I paid a deposit of $5900 on 12/30/21. The foundation repair was subcontracted to ************************ and began on 1/3/22. On 1/12/22, ****************** revised the contract to include an additional $1875 for six partial pier beams, bringing the total amount of the contract to $13,763. He also required that I pay the $7863 balance in order for the work to continue. As a widower with disabilities from stroke, I felt pressured and paid the balance, despite the work not being completed. Triton completed the foundation repair, but ****************** has not finished the remaining work. Customerfirst has left the damage to the ceiling, walls and floors unrepaired. I have repeatedly tried to contact ****************** and I am given a different excuse as to why he has not returned to finish the repairs. He texted that his phone was inoperable and he would call me back as soon as he got a new phone. Another time he said that everyone was busy and there was no one available to do the work. I have not been able to reach ***************** ever since. I contacted a ******************* Dispute Resolution Specialist and reported the problems with Customerfirst and ******************. The Specialist spoke with ************************ and they reported they charged and were paid $5025 by Customerfirst and they dont know why the additional $8738 was charged. The $5900 deposit was enough to cover Tritons costs, with $875 remaining. ****************** and Customerfirst have pocketed the $875 and the $7863 I paid, totaling $8738, but have not returned to repair the damage to the ceilings, walls and floors, and that work would not cost $8738 to complete. At this point, I do not trust Customerfirst or Mr. ******** ability to be honest.

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