ComplaintsforStatewide Remodeling

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 10/7/ 2023 Amount paid: $ ********* Non complaince of contract.The company installed a shower with accessories and quoted for a shelve that was never installed. The cost of shelving was $1400, which they jave promose to deduct.The chalk is already turning yellow after their promose of a life time warranty.We have contacted them numerous times with no resolitions.Whenever you call you almost never get to talk to anybody.Our account number: *******

  

  Business response

  06/21/2024

  Hello,

   

  Our team has reached out via phone twice as well as sent an email to resolve concerns yesterday. We will continue to reach out to resolve. Thank you!

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Dec 22 we ordered 2 windows with a mullion to go in the middle. On Jan 4th they came out to measure the windows. On Jan 29th they came to install and said the windows didn't fit. I asked about the mullion kit and they said they were never told there was supposed to be one. So we had to wait for that to get ordered. On Feb 7th, 14th, and 20th I requested update on mullion kit with no response. I called Feb 21st and finally spoke with someone and was told our parts had arrived but were taken to another site and left there and the owner wouldnt let them come back and get it. However, no contact had been made before this to let us know what was going on. Another appointment was scheduled for them to come put the window in but the morning of the appt I received a call saying that the mullion kit actually hadn't come in and the appointment never should have been scheduled until the product was actually in house. So again we had to reschedule the install.The install finally happened March 11th the appt was from 8 to 10 and they showed up at 1045. When I spoke with ***************** he told me he would take care of us for all of the inconveniences. Later he said he had to pass the information on to his boss and hopefully something would be able to be done to get us some sort of reimbursement. I asked him for his bosses information to follow up on this and he woild not provide it to me.We were told this project should be done within 6 to 8 weeks. I would like a partial refund of some sort on this project due to the lack of communication and all the ****** we had to go through with scheduling and rescheduling appts and taking time off work for appts.

  

  Business response

  03/27/2024

  We have attempted to reach out to the customer to resolve. We will continue to try to reach out to cst to resolve.

  Customer response

  03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The company has been in contact. Waiting for them to approve the requested amount.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My wife and I contracted Statewide for windows though *********** When the salesman showed up in early July of 2023, they appeared professional, we had a good dialogue and decided to go with them after comparing against other options. However, after ours names were signed on the contact, we have since lost contact with the sales person, and have had very little ability to get a hold of anyone regarding the job. At the timing of this submission (9/25/23), we are weeks overdue for installation compared to what our expectations were set to be on the contract (9/2/23). At this point we strongly feel that Statewide Remodeling's obligations to us have not been met, and that we cannot have confidence in the products and services which are supposed to be delivered.

  

  Business response

  10/16/2023

  Hello,

   

  This cx has been reached out to, scheduled and install started on 10/14. Install is still in progress.

  Customer response

  10/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: So far, the business has done nothing to make this right and we have only experienced new issues. After waiting a month and a half longer than expected, with communication requiring this complaint to get started, it was discovered that the business managed to fail to deliver the order as expected. In the attachments the large clear window was supposed to be ordered with the integrated diamond pattern seen in the other picture. We have been told, by the install team rather than a project management team, that we now have to wait upwards of another month minimum for correction. So far, the business has done nothing to make this right as we have only experienced new issues.
  
  Sincerely,
  
  *******************************

  

  Business response

  10/17/2023

  We reached out to the mr and he was a very nice patient guy. We communicated with mr via email and phone to assure him that they are important and this is being handled fragilely. We are covering the cost for the 2 additional windows and getting materials expedited.

  Customer response

  10/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Several folks from the company have reached out and graciously offered a solution to make things right. After talking to them we believe they are taking our issues seriously and have reason to believe that they see resolution, and our business, as a priority. And importantly, it sounds like they received our feedback with the desire to improve processes so that other customers won't face the same challenges we did.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Contracted for a bathtub to be turned into a walking shower and for replacing floors in bathroom and laundry room all the way down to the floor joists. Was told by first guy out to measure that they didn't do that kind of work (full floors). He told us he thought there were problems. Sales person insisted the work was authorized. Even contractor said he didn't think that what the salesperson promised could be delivered. I asked that the contract be cancelled immediately but never heard back. I got a plumber out to look under the house and he found a water leak so now insurance has taken over gutting the bathroom, laundry room and kitchen for water damage. I have been trying to get anyone at the company to respond to me for 2 months now regarding getting my deposit back. No one will return my calls, texts, anything. The next step will have to be through my attorney obviously, since they won't respond to me. Do not trust these people. They will promise you the moon and if it sounds too good to be true, it probably is. They also vastly overcharge for their work, I have discovered.

  

  Business response

  07/19/2023

  The refund request has been entered. Care Team will call cx to inform her that it does take a while due to process, approval, paperowork and mail time to get back to the cx. Cx should receive within next **** days.

  Customer response

  07/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as I actually receive the refund. It does not change the fact that their business practices and customer service are subpar. I would never recommend that anyone do business with them.
  
  Sincerely,
  
  *****************

• Initial Complaint

  02/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Andrew ************* came to my house and was giving me a quote on my bathroom and bedroom floor and front door I told him that my son had a trust agreement and he didnt know what that meant so I showed him a check and he asked if he could take a picture I said yes and then he said he needed a copy of my drivers license and then my son and then he sends me a email at midnight and I shouldve of given him that information because I found out that he didnt need it and I think there trying to do fraudulent activity because they have our drivers license and a copy of our check, so is there anything that I can do about it because it took me two days to get him to respond and nobody would email somebody at midnight and wake them up and also it doesnt have his name on it or our signature where we signed

  

  Business response

  02/10/2023

  Our sales team has reached out to try to clarify any confusion for the customer. We can assure ************************ there is no underhanded or fraudulent activity happening as a result of ****** getting copies of her documents. He was in fact, following process and did the correct thing by getting those copies.

  We apologize that she received her copy of her quote so late in the evening, our sales reps are out in the field all day and often times don't have access to email documents until late in the evening. Since the document was only a quote for her projects, there was no signature required from her. 

• Initial Complaint

  11/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We recently had a walk-in shower installed by Statewide remolding. After the installation was complete, we were instructed not to use the shower for 24 hours to allow for drying of glue, dap, etc. We waited. As soon as we stepped into the shower, we found the floor gave way underneath our feet to such an extent that, if one were taking a shower, it would be a safety issue. In fact, we had an elderly person step into it dry, and she immediately lost her balance. After numerous attempts to contact statewide, weve so far received nothing but apologetic behavior from a low-level representative and an extremely rude encounter with the original supervisor of the job (my wife had this conversation). All I would like is a repair, replacement, or a gross discount to compensate for this most blatant of errors. Thank you.

  Customer response

  11/15/2022

  Thank you for responding. The complaint has been resolved to our
  satisfaction. The company taking the appropriate measures. Again, thank you.
  
  *************************
  

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