ComplaintsforCheever's Flowers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received an email at 7:54 AM on December 7, 2022, stating that my Google Ads account had been suspended although I had never actually started a Google Ads account. After looking at the Google Ads account I found that an ad had been put up for Cheevers Flowers. Google Ads then tried to bill me $50 for the ad. I have no idea who Cheevers Flowers belongs to but they certainly didn't have my authorization to use my google account to create ads and certainly not to charge me the $50.Business response
12/08/2022
Cheever's Flowers definitely has nothing to do with this matter except our name is being used under false pretenses. We have never done anything with ****** Ads and I have absolutely no idea why or how we would have done anything on anyone else's account. We actually do not run ads for ourselves on our own ****** account and certainly do not charge anything on anyone else's account.
I have placed a call to the gentleman filing the complaint to try to gain more information because I fear our name is being used for fraudulent purposes and hacking someone by representing themselves as *********. I am the only person who is responsible for advertising and have absolutely not placed anything through ****** Ads.
I hope to resolve this for our own reputation as well as for our own peace of mind. I have left a message and a phone number with the complainant.
***************************
President
Cheever's Flowers
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.