ComplaintsforRival Roadside
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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
So when he pulled up i was in the car still then i got out to speak with him about the tire and etc. I asked could I get back in the car he said yes while proceeding to work/look at the tire. Im sitting in the car and he start to crank it up and then im pretty sure he start trying to take my tire off. Then bomb my car feel down from the jack. I hoped out like man is everything alright , like what is going on he said everything was fine but my side skirt had popped off and was damaged { i dont know the name to that but you can see it hanging in the pictures}. He did give me the screws that was at the bottom that attached it but once he left i start to look at everything below where he was working at to check and noticed it was more than just the car dropping it had messed up my side skirt, my front fender left side and underneath my side skirt. Since this have occurred the business told me to get a estimate done of damage and once I did that in fact. I got three estimates done to be on the safe side. All around the same price and i sent those in to the owner and the number i called and been texting since the incident. The owner have been very rude to me and hostile and called me all types of frauds and liars when i have done nothing but what they asked me to do. He have threatened me that he will not talk to me and ill have to get a lawyer if i want to speak with him. They will not answer my phone calls and say they will not because j was hostile supposedly but i have never spoke with no one but one person and excuse me if im frustrated they damaged my car and wont return or talk to me at all until a manger or owner gets back in. For him to threaten me call me a “ FRAUD AND LIAR”. Its sad how they threat customers i called for a simple tire change and they damaged my car by dropping it off a jack and have been very rude and hostile towards me because they are in wrong . This happened January 2nd in around 7:10am I have pictures and messages of proof of everything!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.