Business ProfileforMcClain's RV SuperStores

Our one-year-old travel trailer was struck by lightning on June 17, 2023. We delivered the trailer to McClains' RV for service on July 6, 2023. Prior to the lightning strike everything worked perfectly. I provided a list of the known damage which included electrical components of oven/cooktop, air conditioner, puck lights inoperable, outside running lights not working, and electric **** not working. I informed the technician at that time that I did not test anything after the incident because the oven was smoking so I ask that they run a complete diagnostic to determine the extent of the damage. The unit was subsequently damaged on or about July 9, 2023 by hail while at the shop. We have had the unit out of the shop on two short occasions since that time only to find that the needed repairs were not completed. Additionally, the oven appears to have been damaged during its lightning repairs and the insurance will not pay to replace it. On Friday, May 17, 2024, we were informed by the service advisor that the unit was ready for pick-up. We scheduled a pick-up for 11:00a.m. on Wednesday May 22, 2024. We also booked a trip to ********** for Memorial Day at a non-refundable expense of $756.00. When I arrived on Wednesday, the unit was not ready. I was informed that the unit would not be ready until after Memorial Day requiring us to cancel our trip. Our Unit has been in the shop or not functioning correctly for almost a full year. We are now expected to pay for the new Oven Unit and are out $756.00 in non-refundable expenses associated with a trip we booked based upon the service advisors representations. As a business owner myself, I always want to know when my customers are not happy, and my wife and I are not happy. We need someone at McClains RV to take this matter seriously. We have paid for a travel trailer that we have been unable to use for almost a year. I need someone to contact me or my wife regarding how to make this situation right.