ComplaintsforThe Grind Training Center

• Initial Complaint

  03/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My son was playing baseball for this facitly and we signed our 1st contract 06/22/2021 and it was good until 12/31/2021. We resigned a contract for January 1st 2022- June 30th, 2022 for thr 2nd contract & provided our bank information for payments.l. When Fall ball rolled around August of 2022 we weren't 100% set on playing for this team again so we never signed a contract. We were playing with the facility until October 2022 and then the team went different ways so I put a stop payment on the bank account because there was no team to play with. March 1st I get a phone call from a collection agency in an attempt to collect $280. I asked them to mail me the contract they had on file for this account because we never signed a contract for July 2022-December 2022. I got the contract in the mail and the people involved with this company altered the dates from our 1st contract with was signed June 2021 and ran July 2021-December 2021. They also have my sons age down as 5, in which he was when we signed our 1st contract. I would like to file a complaint for altering contracts and trying to collect money from my family, that we don't owe them.

  Business response

  04/04/2023

  In response to ***************************** complaint. ************ has been a regular customer for the past year.  She chose to willingly sign a first and then this second payment plan agreement for the 6 months of the dates of 7/1/2022 thru 12/31/22.  As she indicates, this is with a 3^rd party collections agency after she decided that she did not want to honor her payment plan agreement that she personally signed. The Collections Agency can provide this information should you need to see it. 

  For your awareness, we do not believe she has filed the BBB report correctly against The Grind Training Center. Her primary commitment was to an organization her son has played for in the past year of 2022.  They collect their dues and remit their payment for her son to play on a team and to access our facilities. Further, her signed payment agreement provides time for the team she played on to use the facility to practice and give each player credits to use the facility at no additional cost than the discounted amount she agreed to pay. The team her son played for is not a Grind Training Center team, it is only affiliated with the training center for the use for practice and credit usage.   

  Furthermore, nearly all of their payment agreements that are given require the customer to pay it all upfront so that they can distribute their dues to pay people, along with what they agreed to pay The Grind Training Center. The payment plan is NOT dependent on whether she used it or not, just like a gym membership, you agree to pay a monthly amount.  Again, ************ was basically afforded a loan (payment plan) agreement because she could not pay in full like 99 percent of theirs and our customers do which equaled $393.50 for the 6 months of service given to her son. This one-time payment included the rentals to The Grind Training Center. The reality is, ************ was done a special favor to loan her this money that was actually due upon her son joining their team.  Her son had been with the team for about a year and communicated that they could not afford to pay the payment in full so we went outside of our policy and out of kindness worked out an arrangement to loan her money by allowing her to pay this monthly for the 6 months totaling ***** per month. She had every intention of paying the Grind Training for the 6 months of service as far as we know which is based on the fact that we have her signature and banking information to prove that.  We have attached the monthly billing statement to the response to show she did make payments towards her agreement. We also have records that show her son attending his activities.  ************ knows that we gave her a loan by allowing her to make payments over time. It is well known and written policy for the team she played on and it is our arrangement with that organization to get paid by them for their rentals.  None of **************** statements are relevant because regardless if the team breaks up or not *********** still have access to The Grind Training Center for the duration of the agreement and it is a risk that one takes when they join a team.  ************ never contacted anyone at The Grind Training Center during the fall with any complaint about the team or the facility.  She remained playing with the team until the end of October and again, her son did use the facility for practices during the fall and did play with the team. The agreement clearly states "this is an agreement which does not terminate due to lack of participation or cancel for any reason."  It states this because we allowed her a payment plan over time and it was explicitly understood that this was a favor to her. The fact is she now wants to skirt her responsibility that she should uphold.  ************ has gone so far as to search out the private contact information of one of the owners of The Grind Training Center, texting her with threats of bashing our business and threats of suing us.  She in fact stated she has an attorney. We believe she is misleading the BBB, just as she is attempting to mislead the public using the BBB to avoid honoring a payment contract that is clear.  Thank you for your time and consideration in reviewing this matter. 
  Respectfully,

  The Grind Training Center Management

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩