Complaints

This profile includes complaints for INTEGRIS Health Patient Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  INTEGRIS Health Patient Financial Services

  5300 N. Independence Ave Suite 130 Oklahoma, OK 73112

• 

  INTEGRIS Health Patient Financial Services

  5300 N Independence Set 260 Oklahoma city, OK 73112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/9 of 24 I went to Urgent Care to get a DOT physical was charged $90 up front before I seen the doctor because I'm self-pity. Seen the doctor, got my exam was checked out and then received a bill in the mail. With a statement date for 1/21 of 25 for an additional $10. when I called they told me that they raised their prices as of the first of the year and they were going back the last 4 months and recouping the funds

  Business Response

  Date: 01/31/2025

  Thank you for your feedback!

  At INTEGRIS Health we make every effort to provide accurate estimates of charges to our patients when ever possible.  There are of course some instances where visits and or procedures become more advanced than anticipated.  However, this is generally not the case in the instance of a DOT physical.  INTEGRIS Health Medical Group Urgent Cares did have a DOT physical price change last year from $90 to $100. Given the information provided the most likely occurrence is a simple miss quoted amount by our caregiver at the Urgent Care location.  We certainly know this is not the consumers fault and can be very frustrating when receiving an unexpected bill, something we certainly try to avoid.  A call to our Patient Financial Services office with a request to review the additional billing generally would result in a quick correction.  INTEGRIS Health would never go back and bill patients for more after the fact, we certainly will investigate to see where that information was provided from as that does not support our mission of Partnering With People to Live Healthier Lives.  When we discover or are made aware of an inaccurate communication we will always make the concern right for our patients and health care consumers.  We have made attempts to contact the consumer listed in this post by the phone number provided with no ability to reach at this time.  We will make every attempt to locate the consumers account with the information provided in the posted concern and correct the pricing to that in which was quoted if the consumer has already contacted our office it is likely this has already be completed.

  We greatly appreciate your illustrated concern as it helps us to improve the care we provide to communities across Oklahoma.  We certainly apologize for any inconvenience you have experienced.  

  Customer Answer

  Date: 02/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a visit to ER, ** **********, in which multiple HIPPA violations occurred, along with poor medical oversight. Yes, I conversed w/nursing directors and filed complaints to which internal investigation supposedly took place. As a provider myself, I can tell you this was disturbing on many levels. Now, the complexity of the CPT codes have been inflated and duplicated w/your physician's group. Essentially, billing for a more extensive evaluation and mgt srvs than was provided. For example, ***** is next to the highest level and one that my 94 yr old father received when he arrived via ambulance w/multiple major health issues. Furthermore, billing me for an ER room when it was literally a closet (not joking, the nurses called it a closet and apologized for putting me in there!) is unbelievable. The charge for the CT scan and other items are above the local norm, which I indicated in my multiple unresolved messages. Now you have informed me the bill will be going to collections. I would appreciate collaboration and resolution on this issue.

  Business Response

  Date: 12/02/2024

  Thank you for reaching out.  INTEGRIS Health certainly strives to provide the most advanced and exception care possible.  We certainly wish to apologize if we in anyway have made you feel as though your received less than the best.
  Unfortunately, due to the social media type public nature of the Better Business Bureau's web site health care providers can no longer reply with specifics that would indicate the consumer being or has been a patient.
  However, to address your overall concern in general.  Based on your illustrated concerns being rooted first and foremost the care you received, more particularly related to room you were provided.  Coding would seem to be the secondary effect.  In general, the coding of an ER visit that you spoke of is based on the level of care and not necessarily the room itself.  These level of care codes are based on several factors such as diagnosis of the visit and the volume of intervention such as testing.

  
  First as you have placed your concern within the Better Business Bureau listing for Billing and or INTEGRIS Health Patient Financial Services, I would like to provide you with a few resources to assist you in completing an official care complaint. 

  
  Patient Relations department (This page provides phone numbers & email for filing an official Care Grievance. Additionally, you will find a "Speak Up" link for resources provided by State and Federal Health Care governing bodies)

  
  ****************************************************************   

  
  Thank you again for reaching out with the feedback,
  INTEGRIS Health Patient Financial Services.

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the hospital from October, 2023 through January 9, 2024. I have paid every bill that came in, except one from Integris Health. I got a bill from them in August of 2024 for $763.24, which covered a period from 11/21/2023 through 12/24/23, which is when I was moved to rehab. this bill was a whole page of charges, another whole page of insurance payments and write-off's, and another page for patient payments. There was no correlation between the charges and any of the other numbers they through at me. It's like they were saying "just trust me" with their billing, which I don't. While digging into their billing, I found where they sometimes showed an amount charged, then showing the contractual write-off, and then I owed the rest. **********/Blue Shield, as well as ******** always shows an "amount Owed", which is most times far less than what the provider says they want for the procedure. According to **********/Blue Shield, I only owe the difference between the contractual "Amount Owed" and what they paid. Not what the provider charged. I sent a very detailed explanation of this to Integis Health, along with what I could verify from my ********** statements. I should not have to explain this to Integris. A few weeks later, I got another bill, wanting everything they said I owed, without any acknowledgement of my letter or payment, only less the amount I ******* was very obvious that Integris wasn't interested in getting their billing done right, but only wanted what they thought I owed.I started sending payments monthly, and after two months, they turned it over to a collection agency. I'm not going to do their work for them anymore.

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called a few weeks prior to an EEG scheduled for my daugther last year to get an estimate of cost. She was closer to meeting her deductible at the end of the year. I was told the estimated cost was less than $1,000 and therefore no deposit was needed up front for the appointment. Estimated cost was told me to be around $500. I then received a bill for over $1100. I called several times from January-March, and the calls all get routed to a foreign call center. No one ever understood me. Promises broken on noting the account. Promises for someone local to call me, and it never happened. On April 9, I sent an email to patient relations. I never got a reply. On May 1, I finally got a call back from a man named ****** that was a patient advocate. He told me I was billed wrong and he promised me it would get fixed. This past week, I was mailed a letter from a collections agency. I have also made another call to patient relations and no call back. As a long term patient myself, I will never utilize Integris for my needs or my family ever again. This is unethical to say the least.

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child was a patient at this facility. She is a Native American tribe member and IHS through ************************* pays for her medical bills for medical bill with out of network providers pending a referral from a PCP and payment authorization through the *** department at CIH. Have had all this completed before her appointments and they still send me bills, call me daily, leave me voice mails. All of their billing is handled in ***** so you can't understand the people handling billing. I've called them several times to straighten it out. They tell me each time they cannot call CIH directly about billing because it's HIPPA violation. But it's not, it's all billing stuff. They aren't collecting any medical information. Why do I have to do INTEGRIS Pediatric Specialties and ************************** job for them? This has been going on for a year or more and I can't handle the stress anymore. Their bills are almost $400. I'm poor I can't afford that. And they had her do lab work at their facility which I was aware was a no no. So they sent me a bill for that as well. I'm just tired of being harrashed daily by these people. They ruined my mother's day by leaving me a voice mail Friday at 4:30pm that our referral for the following monday appointment was expired but it wasn't! So I stressed about it all weekend and couldn't enjoy mothers day. All in all the doctor's are ok but the staff and billing are disappointing and useless.

  Business Response

  Date: 07/25/2024

  Thank you ******* for reaching out.

  We certainly understand this can be very frustrating, and we are certainly not exempt from making mistakes but we also strive to make the billing process for our patients as smooth as possible despite the very complex medical and insurance billing landscape.

  After review of you situation and our interactions with Indian Health Services I can confirm that we did contact their office on numerous occasions, obtained/confirm the Purchase Order number to bill to as required by IHS, and submitted a claim with the appropriate information to their office.  Additionally have subsequently attempted to follow up with them in regards.  At this time we have received no communication toward a denial or payment from IHS.

  Unfortunately, we have exhausted every avenue in which IHS provided to complete the billing process.

  We are certainly happy to once more attempt to contact IHS on our end but we also encourage you to contact them as well.

  We hope this information is helpful.

  Thank you,

  INTEGRIS Patient Financial Services.

  Customer Answer

  Date: 07/29/2024

  
  Complaint: ********
  
  I am rejecting this response because: I don't believe you actually tried to obtain those PO's. I think you are lying. I have talk to your billing people in ***** several times and each time they tell me they cannot contact IHS or CIH because of HIPPA violations. I know you are lying about those PO'S because I did the leg work for you and got those PO'S for you. You need to admit you have done my family and I wrong. And you owe CIH an apology for not cooperating. I expect that last bill to be handled.. I am not doing the work for you.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My medical care at Integris has been outstanding but dealing with their billing department has been entirely frustrating. I had a preventative/screening colonoscopy at Integris in July of 2023 that should have been entirely covered by my Friday Health **************** I suspect the claim was coded incorrectly when it was submitted and $316.12 of the billed amount was not covered by insurance. After many calls with Integris billing to try to get that rectified, I filed an claim appeal with Friday HP and they covered the entire amount and sent me an EOB showing patient responsibility of $0. After a few months, Integris had still not credited my account with the appealed insurance payment and sent an email saying my bill was overdue and would be sent to collections. In January, thru a 3-way call with Integris billing and a Friday rep (who confirmed that a check for the appealed claim has been sent to Integris from Friday in Oct 2023), I was able to get my account placed on hold. Still no payment from Friday posted to my account and with each call back to Integris, I was told to be patient and wait for the payment to post. I followed up with Friday to learn that the payment to Integris had been returned to Friday in Feb, 2024 (likely a payment reversal due to stale check). At that time, Friday started the process of re-issuing payment to Integris and in April, 2024 I again followed up with Friday HP regarding payment status. Friday asked that i have someone from Integris billing contact them to verify an address so that the appealed claim payment could be sent, but Integris did not respond to my request to do so (sent April 23 thru billing cust care portal). Also, around this same time, i requested that my account be placed back on hold and was told on May 2, 2024 by ******* in Integris billing that my account would be placed on hold. Today, I received a call from CAC (collection agency) regarding my Integris bill (now sent to collections). Such a frustrating mess.

  Business Response

  Date: 05/21/2024

  We do apologize for the issues you have had regarding INTEGRIS Health Patient Financial Services as this is not the way we want our patients to feel. We did experience some issues with our INTEGRIS Health VisitPay site that resulted in us not being able to review some of the tickets that were sent to us. We have since corrected this issue. Your account was placed on hold however it had already been queued to go to collections and the caregiver was not able to see that when it was placed on hold. We have removed your account from collections, and we have adjusted the remaining balance for that visit. If you have any questions, please reach out to our office at ************.  

  Customer Answer

  Date: 05/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I much appreciate their attention the problems I encountered and their effort in resolving the issues.  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a sleep study at Integris SW on 12-8-2023. The sleep study was covered 100% by the VA. Integris Health submitted a claim to the VA with a *** 1-9-2024. Due to Integris putting the wrong date of service, the VA denied the claim. After making contact with Integris Health, they confirmed they put the wrong ***. Integris Health stated they would correct the date and resubmit the claim. After receiving the next months bill again for $308.00, I called again and found out they never submitted the claim. No one is willing to help and has sent me to someone else who therefore says they cannot help. I was then told they changed the date in their system to reflect the correct *** of 12-8-203 but still didnt refile the claim. At this point, Integris Health has sent a letter saying if this isnt paid we will be sent to collections. This is Integris Health fault, THEY WONT FIX THEIR MISTAKE! I have spoken to a ******* (SW Integris), *****, in Financial Services, their billing ***** called their corporate office which all are unwilling to come to the phone, I have left multiple messages for ************************** and she has not returned any of my calls, *****, Public Safety Officer at the corporate office who cannot get anyone willing to take my call, ***************************, Executive Administrative Assistant who hung up on me and unwilling to let me speak, I have been desperate enough to ask to speak to ***************************** or ************************* or ***************** which I was told that even as much issue of anyone resolving this issue that there not a single person in Integris Health Corporate Health that can fix this. I was also told they have entered *** dates as 1-9-2024 and 1-26-2024 which are incorrect! The *** was 12-8-2023, the other dates are incorrect. It is as simple as looking at the chart and seeing the issue. I was also told the problem was coding, which incorrect. The WRONG *** keeps being entered for the claim, therefore the VA denies since not coordinated date for approval.

  Business Response

  Date: 04/15/2024

  Thank you for the feedback.

  INTEGRIS Health has recently identified a challenge associated specifically with our claims on Sleep Studies billed to the VA.  It is a join challenges that we are working closely with the VA to resolve. 

  INTEGRIS Health Patient Financial Service has been in touch with the consumer and we feel we have been able to resolve this concern satisfactory.

   

  Thank you,

  INTEGRIS Health

  Patient Financial Services.

  Customer Answer

  Date: 04/16/2024

   
  Better Business Bureau:

  Integris contacted me and stated they do not know if the problem is with Integris or the *** used on how they bill the VA. They said they will stop any further bills coming to our home and remove from internal view so that we will stop being asked for payment when speaking to Integris employees. That they will also continue to work on the issue to figure out how to resolve. That they would not send us to collections. I GREATLY appreciate your help on the matter as I got no help or answers with them since January.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed in the hospital at Integris **************** 9/10-9/13 in the **** I have BCBS insurance, which paid over $32,000 for my 3 days there Additionally i personally, have paid now paid roughly $3800 out of pocket to integris for this stay. I made a payment on 3/18/24 to *************************** in the **************** in the amount of $3,111.25. When I made this payment, I specifically clarified that there weren't any other outstanding balances. ****** did mention a physicans balance for approx $700, but was unsure of who the physican was. I told her I was not aware of any such balance, as I had never received a bill for said balance, this balance has never appeared on my online integris account, and it was now 6 months after my initial stay in the hospital. ****** agreed, and stated that this balance was past the timely filing limit, and that she would be adjusting the balance to zero. I have that in writing via email, on 3/20/24. On March 30th, I received an email from Integris stating "We have processed your recent visits and now you can view your bill in INTEGRIS Bill **** Please log in to make a payment." I logged in to my account, and suddenly, $785.00 for physican services are due. I of course reached out to ****** by phone and was told by ******* that ****** was not available, and they didn't know when she would be back. I also tried to email ******, and of course, have not heard back. I've tried to speak with the billing Department numerous times, and even explained my conversation and email exchange with ******, and nobody will listen, nor honor what ****** promised. I've been treated very poorly every time I try to call and address this issue, I've spent hours on hold, people have refused to let me speak with a supervisor, I've been disconnected, you name it. This has caused a tremendous amount of stress, and for someone with a recent heart issue, that is certainly not needed. I need this to be rectified immediately.

  Customer Answer

  Date: 04/17/2024

  DOB 3/13/1982

  Disputed amount:$785.15, ( not $4000, that was entered in error)

  Business Response

  Date: 04/18/2024

  Thank you for making us aware of this concern.  We certainly apologize for the miscommunication regarding balances and the delay in resolution.  We have made adjustments to the accounts pertaining to this concern.  We attempted to contact the consumer on April 9th leaving voicemail as to the outcome.  We are hopeful that at this time we have resolved the concern to the desired outcome requested by the consumer.

  Thank you,

  INTEGRIS Health Patient Financial Services

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21535080
  
  I am rejecting this response because:
  

  I did receive the voicemail on April 9th from ****** stating that a balance was being written off, and it does now show that the ****** was adjusted as several different administrative adjustments, and shows a zero balance.  However, that account shows it's "on hold", and not "closed" like the other accounts. The same with the account in which I paid $3,111.25 for, and received the prompt pay discount of 20% which is also at a zero balance.   I would like those accounts to show closed so that I don't have any issues again with these balances showing due again in the future.

  Sincerely,
  
  *********************

  Business Response

  Date: 04/22/2024

  Thank you for the additional feed back.

  The reason for the Hold Status indication is actually for the same reason of your concern.  We maintain the status an account was in at the time of the balance resolution just to be certain should their be any additional issues while very uncommon after adjustment the account will not hit a patient bill without first alerting our billing department that a balance has returned to an account.

  We are happy to generate a full detailed statement showing the charges and all adjustments along with the zero balance indication for your records.  We will go ahead and send those out ***** to the address on file to better insure you receive those timely.

  Please let us know if you have any additional questions or concerns, we are happy to assist.

  INTEGRIS Health Patient Financial Services

  Customer Answer

  Date: 04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have health insurance however integris new policy of requiring a person to pay upfront for services is insane. i have made payment arrangements with integris and paid them off with no issues yes it was an emergency room bill. on the pre registrations it says i have to pay $1077.00 prepay before i can get the **lonos**py that **uld potentially save my life. i have to cancel this at the last minute. as no one told me over the phone that i would have to pay this full amount i was told i would have to pay 76 dollars or whatever ** pay over the phone. integris has changed their policy and here it is from their website please read below. i **pied and pasted it. this is not fair to those of us who are willing to pay i was also told by a supervisor at integris billing that i **uld get on a payment plan for any service if **uldnt pay upfront. i was lied to One such challenge is being felt by many Americans across the **untry and it is having an impact on nearly every hospital as well. The issue is **llecting payment for services from patients who are having more and more difficulty meeting their financial obligations during troubling e**nomic times.In the past, INTEGRIS Health was happy to provide a service and then bill the patient for that service afterward, and has maintained that practice until recently. Unfortunately, the medical center is providing an increasing number of services without the ability to **llect payment.New payment procedures will require patients to pay for a portion of their services up front, before receiving them.this is not fair now i have to live in fear that i **uld postentially have a life threatening issue with my digestive system and **lon and i have to wait till it gets soo bad that they have no choice but to help me. they did this same to my husband who died of thyroid cancer last year they said growth on his throat was **smetic they did no tests OU Medical found out when it was too late because of integris misdiagnosis

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services rendered for my wife in August 2023. After insurance was settled we began making monthly payments beginning in November 2023 of $100 towards a balance of $1700. Just today we received a call from a collection agency, even though we have $100 every month since we received the final bill. Called integris lack of customer service and they said after 120 days we had to have a payment plan. Do not recall any notification about being required to have a payment plan within 120 days. Is that 120 days from service rendered or 1st payment? I have no idea. So in their infinite wisdom it's sent to a collection agency instead of this company directly receiving our payments. IMO this is a pathetic way of doing business and I wouldn't recommend sending an animal to this facility. Corporations at their worst. Obviously not pleased with this business at all.

  Business Response

  Date: 02/09/2024

  Thank you for reaching out regarding this concern.  Unfortunately the individual initiating the referenced concern is not an authorized individual to receive detailed information.  Additionally, the patient information was not provided in the concern and therefore absolute confirmation of accounts cannot be established.

  To address the concern in general terms.  Patients utilizing our online INTEGRIS Bill *** platform will receive a minimum of 12 electronic notifications to their email (as opted during enrollment), additionally by text if they so select on our web site.  In each of these notifications options to resolve the balance are given to pay the account in full or set up a payment plan.  Patients not utilizing our online INTEGRIS Bill *** platform will receive a minimum of 4 paper statements that will also indicate the need to set up a payment plan.

  INTEGRIS Health policy dictates as with many health systems that balances are paid in full within ************************************************************************************************************ which ever method is preferred by the consumer.

  It is recommended that the patient/consumer contact the collection agency to set up payment arraignments. 

  Thank You,

  INTEGRIS Health Patient Financial Services

  Customer Answer

  Date: 02/09/2024

  
  Complaint: ********
  
  I am rejecting this response because: If notification was sent out about the 120 day window before a payment plan is required it was not received.  ************ sent the bill to a COLLECTION agency, before giving us adequate information.  We were paying $100 a month once we got the bill and would have gladly continued until the balance was paid off.  Unfortunately once I found out a payment plan is required after 120 days this pathetic business said they could not and would not be able to set up a payment plan.  So, they sent it to a collection agency instead.  I just want to warn all who think this is bad business, to be aware of the callousness of this practice in regards to integris.
  
  Sincerely,
  
  ***************************